TapTable
TapTable provides restaurants with an all-in-one platform combining CRM, reservations, loyalty programs, AI-driven analytics, and WhatsApp marketing to track guest behavior and automate retention campaigns. The system builds 360-degree guest profiles, identifies lost visitors, and triggers personalized return offers, with implementation taking just days on top of existing POS systems. Over 50 venues in Kazakhstan use the platform, which has processed 926 million tenge in restaurant turnover.
- Marketing Technology
- Hospitality & Travel Technology
- Food Technology
- Artificial Intelligence
- Software Only
- Data & Analytics
- Enterprise Software
- Sales Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Restaurants struggle to track guest behavior, identify customers who have stopped visiting, and execute effective retention campaigns. Without a unified system, venues rely on fragmented tools and manual processes, leading to lost revenue from repeat visits and missed opportunities for personalized engagement.
Solution
TapTable provides a comprehensive platform that combines CRM, reservations, loyalty programs, AI-driven analytics, and WhatsApp marketing in one system. It automatically builds a 360-degree guest profile with visit history, spending, and preferences, then uses smart segmentation to identify lost guests and trigger personalized return campaigns. The platform includes an online floor map for real-time table management, a loyalty program with Apple Wallet integration, and automated WhatsApp and push campaigns. Restaurants can deploy TapTable on top of existing POS systems without changing their current processes, with implementation taking just a few days for basic modules.
Target Audience
Primary customers are restaurants, cafes, bars, lounges, food halls, and restaurant chains in Kazakhstan that need to improve guest retention and automate marketing communications.
Features
- 360-degree guest profiles with automatic data collection from visits, spending, and preferences
- AI-powered lost-guest detection and smart return recommendations with optimal timing and offer suggestions
- Online floor map for real-time table management and quick seating without dead zones
- Loyalty program with bonus tiers, personalized conditions, and Apple/Google Wallet guest cards
- WhatsApp CRM with audience segmentation, personal campaigns, and full communication history
- Analytics dashboard tracking guest return rates, LTV, average check, and lost vs. valuable guests
- Automated CRM scenarios including welcome messages, birthday offers, bonus expiration reminders, and geolocation-based push campaigns
- POS integration and AI operational director features included across all pricing tiers