Tangle provides a searchable archive for all marketing and transactional emails, enabling businesses to access complete communication histories, including email bodies and metadata, in real-time. This solution addresses the challenge of retrieving past customer interactions quickly, enhancing response times and ensuring compliance with regulatory email retention requirements.
Funding
Funding not disclosed
Founders
Product
Problem
Support, marketing, sales, and customer success teams often struggle to quickly access historical email communications with customers. This lack of immediate access to complete email records hinders efficient query resolution, proactive customer relationship management, and adherence to regulatory compliance requirements.
Solution
Tangle provides a searchable email archive that captures marketing and transactional emails, giving businesses immediate access to comprehensive customer communication histories. The platform indexes full email bodies, attachments, and metadata, enabling teams to quickly retrieve past interactions directly within their existing tools. By centralizing email data and providing advanced search capabilities, Tangle helps businesses resolve customer requests faster, build stronger relationships, and ensure compliance with email retention policies.
Target Audience
Tangle is designed for support teams, marketing, product, and sales teams, customer success managers, and businesses in regulated industries that require email retention for compliance (e.g., FINRA, SEC).
Features
- Comprehensive email archiving, including full email body, attachments, and metadata
- Advanced filtering and search capabilities by sender, subject, and other criteria
- Email delivery status tracking (sent, delivered, bounced)
- Option to resend and forward emails directly from the archive
- Email retention policies for automated deletion of old emails
- Access controls to protect sensitive information
- Integrations with existing tools for seamless access to email history
- Support for archiving millions of emails daily