MEDI provides an AI‑powered virtual front desk that handles patient calls, texts, voicemail, intake, reminders, and appointment scheduling directly within a clinic’s EMR/EHR. By automating these interactions, it reduces front‑desk workload and cuts scheduling costs by over 50 %, while increasing bookings and lowering no‑show rates for clinics serving more than 1.5 million patients across North America.
Funding
Funding not disclosed
Founders
Product
Problem
Medical clinics often face high front‑desk workloads due to large volumes of patient calls, texts, voicemails, and appointment coordination, leading to staffing strain, missed calls, and increased operational costs. Inefficient manual scheduling also contributes to lower booking rates and higher no‑show frequencies.
Solution
MEDI offers an AI‑driven virtual front desk that automatically answers patient calls, processes text messages and voicemails, and manages booking, intake, reminders, and follow‑up within the clinic’s existing medical workflow. The system connects directly to EMR/EHR or practice‑management platforms to check real‑time availability, apply clinic rules, and schedule, reschedule, or confirm appointments without human intervention. By handling routine interactions, MEDI reduces front‑desk labor and cuts related costs by more than 50% while increasing the number of successfully booked appointments. Automated reminder and smart slot‑filling features help lower no‑show rates. The solution operates on Canadian servers, ensuring data residency for North American clinics.
Target Audience
MEDI is designed for outpatient clinics, family‑medicine practices, and specialty medical groups that handle high call volumes and seek to streamline patient communication and scheduling.
Features
- AI voice and text agents that answer calls, read voicemails, and respond to patient messages 24/7
- Real‑time appointment scheduling, rescheduling, and confirmation directly within connected EMR/EHR systems
- Automated patient intake questioning and triage to gather necessary information before the visit
- Reminder generation and smart slot optimization to reduce missed appointments and no‑shows
- Integration with existing practice‑management workflows, preserving clinic rules and provider availability
- Canadian‑hosted infrastructure for data residency and compliance