Talkie.ai utilizes AI-driven voice assistants to automate patient access services in healthcare, enabling 24/7 self-service for scheduling, prescription refills, and FAQs. This technology reduces call center operational costs by 60% and eliminates on-hold time, significantly improving patient engagement and operational efficiency.
Funding
$1.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers often struggle with high call volumes, leading to long on-hold times for patients and increased operational costs for call centers. Front desk staff spend significant time answering repetitive questions and managing routine tasks, which can lead to burnout and reduced focus on complex patient needs.
Solution
Talkie.ai offers AI-powered voice agents that automate patient access services, providing 24/7 self-service for common tasks. The platform integrates with existing EHR and telephony systems to handle scheduling, prescription refills, proactive outreach, patient case creation, advanced call routing, and frequently asked questions. By automating these routine interactions, Talkie.ai reduces on-hold times, lowers call center operational costs, and frees up staff to focus on more complex patient care. The voice agents use natural language processing and machine learning to understand patient requests and provide accurate, reliable information.
Target Audience
Talkie.ai primarily serves medical practices, hospitals, and healthcare organizations looking to improve patient access, reduce operational costs, and streamline front desk operations.
Features
- AI-powered voice agents available in 15+ languages for multilingual support
- 24/7 availability to handle patient calls around the clock
- Integration with major EHR systems, including athenahealth, ModMed, and Elation Health, for seamless data transfer
- Automated appointment scheduling, rescheduling, and reminders to reduce no-show rates
- Prescription refill automation, including data collection, EHR updates, and patient notifications
- Intelligent call routing to direct patients to the appropriate department or provider
- Automated FAQs to answer common patient inquiries
- Proactive outreach capabilities for check-up reminders and seasonal campaigns
- Voicemail replacement feature to transcribe and update patient cases
- SOC 2 Type II certification and HIPAA compliance for data security