Talcoe provides an AI-powered receptionist for dental practices that answers calls 24/7, books appointments directly into the OpenDental PMS, and captures insurance information during the conversation. The system handles multiple simultaneous calls, supports over 20 languages, and can also make outbound recall and payment reminder calls, reducing missed appointments and verification work.
Funding
Funding not disclosed
Founders
Product
Problem
Dental practices often miss patient calls because calls go unanswered during lunch, peak hours, or after hours, and most callers hang up without leaving a voicemail. Missed calls lead to lost appointments, delayed insurance verification, and reduced revenue.
Solution
Talcoe offers an AI‑powered virtual receptionist that answers dental practice phones 24/7, picks up in under 10 seconds, and converses in more than 20 languages. The system books appointments directly into the practice’s OpenDental PMS, captures insurance carrier and eligibility details during the call, and sends SMS confirmations and reminders automatically. It also handles outbound recall and payment reminder campaigns, ensuring continuous patient engagement without manual effort. By eliminating hold music, phone trees, and voicemail, the AI ensures every inbound call is answered and processed in real time, improving booking rates and reducing administrative workload.
Target Audience
Primary customers are mid‑size dental practices that use OpenDental and need a reliable, always‑on front‑desk solution to capture appointments, verify insurance, and manage patient recall and payment outreach.
Features
- Immediate call pick‑up (<10 s) with unlimited simultaneous call handling
- Multilingual conversation support (English, Spanish, Mandarin, Russian, plus 20+ languages)
- Direct integration with OpenDental PMS for real‑time appointment creation, including provider, operatory, and visit type
- Automatic SMS confirmation and reminder delivery to patients
- In‑call insurance carrier, member ID, and eligibility verification attached to the booking
- Outbound automated recall calls for overdue hygiene appointments and payment reminder campaigns
- Warm transfer to human staff when complex issues arise
- HIPAA‑compatible operation and consent‑based communication handling