About Tailed

Tailed provides a platform that automates the returns process for eCommerce brands while implementing fraud detection mechanisms to prevent unauthorized refunds. This dual approach enhances customer satisfaction by streamlining returns and protects retailers from financial losses due to fraudulent activities.

```xml <problem> eCommerce brands face increasing losses due to fraudulent returns, particularly a tactic known as Fake Tracking ID (FTID) fraud, where bad actors manipulate return labels to redirect packages while still receiving refunds. This form of fraud, which has grown significantly since 2020, costs retailers billions annually and goes largely undetected by standard return processes. </problem> <solution> Tailed offers an AI-driven platform designed to prevent fraudulent eCommerce returns and recover revenue lost to FTID fraud. The platform integrates with existing return management systems (RMS) like Loop and Narvar, as well as Shopify, to automatically analyze each return for fraud indicators. By leveraging customer data, order information, and tracking events, Tailed proactively flags suspicious returns, enabling merchants to block fraudulent refunds and protect their bottom line. The system operates in the background, minimizing manual review and allowing customer experience teams to focus on legitimate return requests. </solution> <features> - AI-powered fraud detection that analyzes returns in real-time - Integration with popular eCommerce platforms like Shopify and return management systems (RMS) such as Loop and Narvar via API - Returns Audit feature to uncover and quantify past losses due to FTID fraud over the last 120 days - Identity Linking to block repeat offenders using advanced fingerprinting techniques - Dark Web Intelligence to monitor fraud forums for mentions of the brand and emerging threats - Slack bot integration for real-time alerts on blocked fraudulent returns - Customizable risk thresholds to align with retailer's specific fraud tolerance </features> <target_audience> Tailed primarily serves eCommerce brands, ranging from SMBs to large enterprises generating between $6M to $200M+ in revenue, who are seeking to automate fraud prevention in their returns process. </target_audience> ```

What does Tailed do?

Where is Tailed located?

Tailed is based in San Francisco, United States.

When was Tailed founded?

Tailed was founded in 2023.

Location

San Francisco, United States

Founded

2023

Employees

3 employees

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Tailed

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Executive Summary

tailed.ai 1K+

Founded 2023 – San Francisco, United States

Funding

No funding information available.

Team (<5)

No team information available.

Company Description

Problem

eCommerce brands face increasing losses due to fraudulent returns, particularly a tactic known as Fake Tracking ID (FTID) fraud, where bad actors manipulate return labels to redirect packages while still receiving refunds. This form of fraud, which has grown significantly since 2020, costs retailers billions annually and goes largely undetected by standard return processes.

Solution

Tailed offers an AI-driven platform designed to prevent fraudulent eCommerce returns and recover revenue lost to FTID fraud. The platform integrates with existing return management systems (RMS) like Loop and Narvar, as well as Shopify, to automatically analyze each return for fraud indicators. By leveraging customer data, order information, and tracking events, Tailed proactively flags suspicious returns, enabling merchants to block fraudulent refunds and protect their bottom line. The system operates in the background, minimizing manual review and allowing customer experience teams to focus on legitimate return requests.

Features

AI-powered fraud detection that analyzes returns in real-time

Integration with popular eCommerce platforms like Shopify and return management systems (RMS) such as Loop and Narvar via API

Returns Audit feature to uncover and quantify past losses due to FTID fraud over the last 120 days

Identity Linking to block repeat offenders using advanced fingerprinting techniques

Dark Web Intelligence to monitor fraud forums for mentions of the brand and emerging threats

Slack bot integration for real-time alerts on blocked fraudulent returns

Customizable risk thresholds to align with retailer's specific fraud tolerance

Target Audience

Tailed primarily serves eCommerce brands, ranging from SMBs to large enterprises generating between $6M to $200M+ in revenue, who are seeking to automate fraud prevention in their returns process.