About Syndeo

```xml <problem> Many businesses struggle to provide consistent and efficient customer service across a growing number of digital channels. Traditional IVR systems lack the flexibility and intelligence to handle complex customer inquiries, leading to customer frustration and increased operational costs. Migrating from legacy IVR systems to modern cloud-based solutions can be complex and expensive, often requiring significant re-writes of existing business logic. </problem> <solution> Syndeo offers a Conversational AI platform that enables businesses to transition from traditional IVR systems to cloud-based Intelligent Virtual Assistants (IVA), enhancing customer engagement across multiple digital channels. The platform leverages LLM-powered AI Assistants and industry-specific Experience Apps to increase self-service capabilities and streamline customer interactions across marketing, sales, and service operations. Syndeo's IVA Cloud Accelerator automates the migration process from legacy IVR platforms, eliminating the need for costly re-writes and enabling businesses to quickly deploy and enhance their virtual assistants with generative AI features. The Digital Exchange solution expands reach across 15+ digital channels, supporting both native digital agents and integration with leading CCaaS platforms. </solution> <features> - IVA Cloud Accelerator for automated migration from on-premises IVR to cloud IVA, preserving existing business logic - Digital Exchange enabling omnichannel engagement across web, social, and messaging channels - AI Assistants with Experience Apps, providing industry-specific, customizable applications for enhanced customer self-service - Support for 15+ digital channels, including Webchat, WhatsApp, Facebook Messenger, and more - Integration with leading CCaaS platforms such as Genesys, Nice, Verint, and 8x8 - Low-code environment for agile building, testing, and deployment of AI Assistants - Generative AI capabilities for sophisticated, off-topic dialogue and personalized customer interactions - Context-aware communication, allowing customers to seamlessly switch between channels without losing context </features> <target_audience> Syndeo targets enterprise companies in retail, financial services, and telecoms seeking to improve customer experience, increase operational efficiency, and drive business growth through conversational AI. </target_audience> ```

What does Syndeo do?

Where is Syndeo located?

Syndeo is based in Belfast, United Kingdom.

When was Syndeo founded?

Syndeo was founded in 2017.

Location

Belfast, United Kingdom

Founded

2017

Employees

86 employees

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Syndeo

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Executive Summary

syndeo.cx 1K+

Founded 2017 – Belfast, United Kingdom

Funding

No funding information available.

Team (75+)

No team information available.

Company Description

Problem

Many businesses struggle to provide consistent and efficient customer service across a growing number of digital channels. Traditional IVR systems lack the flexibility and intelligence to handle complex customer inquiries, leading to customer frustration and increased operational costs. Migrating from legacy IVR systems to modern cloud-based solutions can be complex and expensive, often requiring significant re-writes of existing business logic.

Solution

Syndeo offers a Conversational AI platform that enables businesses to transition from traditional IVR systems to cloud-based Intelligent Virtual Assistants (IVA), enhancing customer engagement across multiple digital channels. The platform leverages LLM-powered AI Assistants and industry-specific Experience Apps to increase self-service capabilities and streamline customer interactions across marketing, sales, and service operations. Syndeo's IVA Cloud Accelerator automates the migration process from legacy IVR platforms, eliminating the need for costly re-writes and enabling businesses to quickly deploy and enhance their virtual assistants with generative AI features. The Digital Exchange solution expands reach across 15+ digital channels, supporting both native digital agents and integration with leading CCaaS platforms.

Features

IVA Cloud Accelerator for automated migration from on-premises IVR to cloud IVA, preserving existing business logic

Digital Exchange enabling omnichannel engagement across web, social, and messaging channels

AI Assistants with Experience Apps, providing industry-specific, customizable applications for enhanced customer self-service

Support for 15+ digital channels, including Webchat, WhatsApp, Facebook Messenger, and more

Integration with leading CCaaS platforms such as Genesys, Nice, Verint, and 8x8

Low-code environment for agile building, testing, and deployment of AI Assistants

Generative AI capabilities for sophisticated, off-topic dialogue and personalized customer interactions

Context-aware communication, allowing customers to seamlessly switch between channels without losing context

Target Audience

Syndeo targets enterprise companies in retail, financial services, and telecoms seeking to improve customer experience, increase operational efficiency, and drive business growth through conversational AI.