Synctive provides a cloud‑native IoT platform that connects PLC‑controlled machines via a plug‑and‑play gateway, streaming real‑time sensor data to dashboards and a rule‑based alert system. The platform automates maintenance ticket creation, enables remote VPN troubleshooting, and offers a white‑label portal with API integration for OEMs and service providers to shift from reactive to data‑driven service models.
Funding
Funding not disclosed
Founders
Product
Problem
Industrial manufacturers often rely on reactive service models, with limited real‑time visibility into machine health. Critical sensor data remains siloed, maintenance schedules are calendar‑based, and service teams spend excessive time gathering information, leading to unplanned downtime and higher operational costs.
Solution
Synctive delivers a cloud‑native IoT platform that securely connects any PLC‑controlled machine via a plug‑and‑play gateway. The platform streams high‑frequency operational data to centralized dashboards that visualize condition metrics in real time. Built‑in rule engines generate smart alerts and automatically create maintenance tickets when predefined thresholds are crossed. Remote VPN access lets technicians troubleshoot machines without on‑site visits, while an automated maintenance manager schedules work based on actual usage rather than fixed intervals. All data and workflows are accessible through a white‑label customer portal, enabling manufacturers to offer proactive service contracts and pay‑per‑use business models.
Target Audience
Primary users are OEMs and service organizations in the industrial equipment sector—such as machine tool, metal‑working, packaging, and compression‑equipment manufacturers—seeking to shift from reactive to data‑driven maintenance and to monetize equipment usage.
Features
- Plug‑and‑play IoT gateway with TLS encryption that maps PLC data points to the cloud in under a week of onboarding.
- Real‑time condition‑monitoring dashboards (EKG‑style) with customizable visualizations and export of raw sensor streams.
- Smart‑alert engine supporting rule‑based thresholds, multi‑channel notifications (push, email, SMS, API) and escalation workflows.
- Automated maintenance rule system that creates and assigns service tickets automatically based on usage or anomaly triggers.
- VPN remote‑access module for secure, one‑click connectivity to the machine’s control system.
- Centralized event‑logbook aggregating error codes, service logs, and operational history for rapid diagnostics.
- White‑label digital customer portal offering 360° asset views, self‑service requests, and document sharing.
- API‑first architecture with REST endpoints for seamless integration into ERP, CRM, or billing systems, hosted in ISO‑27001‑certified German data centers.