Switchbird provides a unified, phone‑number‑based inbox that aggregates SMS, voice, Facebook Messenger, Instagram DMs, and web chat, letting businesses collect structured replies, run scheduled messaging sequences, and export data via API or CSV. The platform includes instruction‑based AI for FAQs, lead qualification, surveys and voice‑to‑text deflection, and offers HIPAA‑ready workflows and integrations with CRMs, Zapier, and Google Calendar to automate high‑volume omnichannel communication.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses and service providers often rely on multiple disconnected communication channels—SMS, voice, social media, and web chat—requiring separate tools, manual routing, and costly custom development to collect feedback, qualify leads, and manage conversations at scale.
Solution
Switchbird consolidates all inbound and outbound messaging into a single, phone-number‑based inbox that supports SMS, voice, Facebook Messenger, Instagram DMs, and web chat. The platform enables scheduled, time‑zone‑aware prompts that capture structured replies (numbers, keywords, files, MMS) and automatically applies opt‑in/opt‑out rules for compliance, including HIPAA‑ready workflows. Integrated AI can be instructed to answer FAQs, qualify leads, request reviews, collect surveys, and deflect voice calls to text, reducing manual effort by up to half. Data can be exported via CSV, API, or webhooks, and the system offers built‑in integrations with Google Calendar, CRM tools, and Zapier, allowing seamless embedding into existing tech stacks. A unified dashboard provides team collaboration features such as thread assignment, internal annotations, and email‑reply handling without requiring additional applications.
Target Audience
Primary customers are SMBs, agencies, franchisors, and multi‑location brands that need to automate high‑volume customer outreach, collect structured data, and manage omnichannel conversations, including healthcare providers requiring HIPAA‑ready messaging.
Features
- Unified inbox that aggregates SMS, voice, Facebook Messenger, Instagram DMs, and web chat into one workspace
- Scheduled, time‑zone‑aware messaging sequences that pause on reply or click
- Structured reply capture with support for numbers, keywords, files, MMS, and encrypted merge fields
- HIPAA‑compliant storage and consent indicators for clinical use cases
- Instruction‑based AI (ChatGPT) for FAQs, lead qualification, review requests, survey collection, and voice‑to‑text deflection
- API, CSV, and webhook export options for data portability
- Integration with Google Calendar, Zapier, and hundreds of CRMs; optional BYO Twilio accounts
- Team collaboration tools: thread assignment, internal annotations, email‑reply routing, and progressive web app access