The startup operates an evaluation rating management platform that aggregates and analyzes stakeholder feedback to provide actionable insights for enterprise reviews. This platform equips companies with essential quality management tools to enhance their marketing strategies and improve decision-making processes.
Funding
$3.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle to effectively gather and analyze feedback from various stakeholders, hindering their ability to understand satisfaction levels and identify areas for improvement. Existing feedback mechanisms can be cumbersome, lack automation, and fail to provide actionable insights for quality management and strategic decision-making.
Solution
Swiss QualiQuest AG offers a suite of online tools designed to streamline the collection, processing, and implementation of feedback from customers, employees, and other stakeholders. The platform automates the feedback process through online questionnaires distributed via email or QR codes, providing real-time results and analysis. With customizable dashboards and reporting features, organizations can identify strengths, weaknesses, and areas for process optimization. Swiss QualiQuest's solutions range from simple tools for small businesses to comprehensive systems for large enterprises, offering varying levels of support, consulting, and integration capabilities. The platform also protects against fake reviews and integrates with Google search to display customer satisfaction ratings.
Target Audience
Swiss QualiQuest targets a wide range of organizations, including small businesses, large enterprises, hospitals, nursing homes, retailers, and service providers, seeking to improve quality management and customer satisfaction through systematic feedback collection and analysis.
Features
- Customizable online questionnaires for various stakeholder groups (customers, employees, etc.)
- Automated feedback collection via email, QR codes, and API integration
- Real-time data analysis and reporting with customizable dashboards
- Standardized industry-specific questionnaires
- SQQ-Gütesiegel (seal of approval) for displaying customer satisfaction on company websites
- Integration with Google search results
- Data hosting in Switzerland with protection against fake reviews
- Options for external benchmarking and stakeholder-overarching analysis (SQQ Excellence and Expert)
- Correlation calculator and tag cloud analysis for identifying key drivers of satisfaction (SQQ Expert)
- Consulting services and access to a customer community (SQQ Excellence and Expert)