Swell provides automated feedback and review management solutions for multi-location healthcare organizations, utilizing text-based survey invitations and real-time reporting tools. This technology enhances patient satisfaction and employee engagement while improving online reputation through systematic feedback collection and analysis.
Funding
$19.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Multi-location healthcare organizations often struggle to efficiently collect and manage patient and employee feedback, leading to difficulties in identifying areas for improvement in both care delivery and workplace satisfaction. This lack of streamlined feedback mechanisms can hinder efforts to enhance online reputation and overall practice performance.
Solution
Swell provides a comprehensive practice experience suite that automates the collection and analysis of feedback from patients and employees. The platform utilizes automated text-based survey invitations to achieve industry-leading response rates, enabling healthcare organizations to quickly gather actionable insights. Swell's reporting tools offer a 360-degree view of the practice, encompassing patient experience, employee engagement, and online reputation management. By integrating with existing EHR/PMS systems, Swell streamlines the feedback process, allowing practices to identify areas for improvement and implement data-driven changes to enhance both patient care and employee satisfaction.
Target Audience
Swell is designed for multi-location healthcare organizations, including dental, vision, and specialty healthcare practices, as well as operations, HR, and marketing leaders within those organizations.
Features
- Automated text-based survey invitations for patients and employees
- Customizable surveys to gather feedback at each stage of the patient journey
- Real-time reporting dashboards for monitoring key performance indicators
- Online reputation management tools for review generation and response
- Employee Net Promoter Score (eNPS) tracking for gauging employee satisfaction
- Integration with EHR/PMS systems for seamless data flow
- Anonymous employee feedback collection to encourage open communication
- Role-based access control for data security and privacy