About Swap

Swap is a logistics software platform that consolidates shipping, tracking, returns, and package protection into a single interface, reducing the need for multiple logins and improving operational efficiency. By enabling seamless returns and exchanges, Swap helps e-commerce businesses retain an average of 12% more revenue while simplifying their tech stack.

```xml <problem> E-commerce businesses often struggle with managing disparate logistics processes across multiple platforms, leading to inefficiencies and increased operational costs. Integrating shipping, tracking, returns, package protection, and cross-border logistics requires juggling multiple logins and complex data streams. This fragmented approach hinders data-driven decision-making and limits the ability to optimize the customer experience. </problem> <solution> Swap provides a unified e-commerce operating system that consolidates key logistics functions into a single platform, streamlining operations and improving efficiency. The platform integrates shipping, tracking, package protection, returns management, and cross-border solutions, eliminating the need for multiple systems. By centralizing these processes, Swap enables businesses to gain comprehensive insights into their logistics operations, optimize workflows, and improve customer satisfaction. The platform also facilitates seamless returns and exchanges, helping e-commerce businesses retain revenue and build customer loyalty. </solution> <features> - Unified dashboard for managing shipping, tracking, returns, and package protection - Integrated cross-border e-commerce solutions, including tariff recalculations and compliance tools - Automated returns and exchanges with options for refunds, store credit, or exchanges - Real-time tracking of outbound and return packages - AI-driven inventory management to mitigate overstock and stockouts - Comprehensive data analytics and reporting for inventory, cash flow, and return reasons - Pre-built integrations with leading e-commerce platforms like Shopify - Package protection with carbon offsetting </features> <target_audience> Swap primarily targets e-commerce businesses, ranging from mid-market to enterprise-level, that seek to streamline their logistics operations, reduce costs, and improve the customer experience. </target_audience> <revenue_model> Swap generates revenue through a subscription-based model, offering tiered pricing plans based on the number of transactions, features used, and level of support required. </revenue_model> ```

What does Swap do?

Where is Swap located?

Swap is based in London, United Kingdom.

When was Swap founded?

Swap was founded in 2021.

How much funding has Swap raised?

Swap has raised 14550000.

Location

London, United Kingdom

Founded

2021

Funding

14550000

Employees

120 employees

Major Investors

QED Investors

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Swap

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Executive Summary

swap-commerce.com 10K+

Crunchbase

Founded 2021 – London, United Kingdom

Funding

Estimated Funding

$10M+

Major Investors

QED Investors

Team (100+)

No team information available.

Company Description

Problem

E-commerce businesses often struggle with managing disparate logistics processes across multiple platforms, leading to inefficiencies and increased operational costs. Integrating shipping, tracking, returns, package protection, and cross-border logistics requires juggling multiple logins and complex data streams. This fragmented approach hinders data-driven decision-making and limits the ability to optimize the customer experience.

Solution

Swap provides a unified e-commerce operating system that consolidates key logistics functions into a single platform, streamlining operations and improving efficiency. The platform integrates shipping, tracking, package protection, returns management, and cross-border solutions, eliminating the need for multiple systems. By centralizing these processes, Swap enables businesses to gain comprehensive insights into their logistics operations, optimize workflows, and improve customer satisfaction. The platform also facilitates seamless returns and exchanges, helping e-commerce businesses retain revenue and build customer loyalty.

Features

Unified dashboard for managing shipping, tracking, returns, and package protection

Integrated cross-border e-commerce solutions, including tariff recalculations and compliance tools

Automated returns and exchanges with options for refunds, store credit, or exchanges

Real-time tracking of outbound and return packages

AI-driven inventory management to mitigate overstock and stockouts

Comprehensive data analytics and reporting for inventory, cash flow, and return reasons

Pre-built integrations with leading e-commerce platforms like Shopify

Package protection with carbon offsetting

Target Audience

Swap primarily targets e-commerce businesses, ranging from mid-market to enterprise-level, that seek to streamline their logistics operations, reduce costs, and improve the customer experience.

Revenue Model

Swap generates revenue through a subscription-based model, offering tiered pricing plans based on the number of transactions, features used, and level of support required.