Svea AI
Svea AI provides a Swedish-language AI assistant that handles customer contact across web chat, email, social media, phone, and automated follow-ups. The platform reads company websites and documents, performs live lookups in business systems like booking and CRM tools, and can execute actions such as booking appointments. It is designed for service businesses that want to automate customer communication without needing developers.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Many service companies answer customer questions manually across multiple channels, including web, email, SMS, phone, and social media. This leads to delayed responses, missed new inquiries, and neglected follow-ups, causing customers to wait too long and potentially choose a competitor.
Solution
Svea AI provides an AI assistant that handles customer contact across all channels with a single, consistent assistant. It answers questions, books appointments, retrieves information from existing business systems, and automatically follows up with customers in Swedish. The assistant can be deployed one channel at a time, starting with web chat, email, social media, phone, or follow-ups. It reads the company's website and documents to answer questions and can perform live system lookups for availability, order status, and other current data. The solution is set up together with the customer, and adjustments to tone, workflow, and boundaries are made in plain language without needing developers. All data is stored in Sweden, encrypted, and GDPR-compliant, with customer data never used to train AI models.
Target Audience
Primary customers are Swedish service businesses including dental clinics, hair salons, property managers, car workshops, contractors, recruitment agencies, and cleaning services that need to manage customer contact across multiple channels without hiring developers.
Features
- Single AI assistant works across web chat, email, social media, phone, and automated follow-up in all channels
- Performs live system lookups via API integrations, including booking systems, CRM, and ERP platforms, to answer questions about availability, order status, and pricing
- Can execute actions in connected systems, such as booking appointments and sending information onward
- Automated setup reads up to 500 pages of the company website, respecting robots.txt, and accepts supplementary documents and custom Q&A
- Plain-language configuration for tone, sales orientation, boundaries, and topics the assistant should never answer
- One-line code embed or WordPress plugin for website deployment
- Built-in integrations with systems such as Bokadirekt, Gmail, Microsoft 365, Fortnox, Vitec Express, and Teamtailor, with custom integrations built by the platform
- Swedish data storage, encrypted data in transit and at rest, GDPR compliance with DPA included, and no use of customer data for model training