Susu provides diaspora members with digitally managed health insurance plans and personalized care bundles for relatives living in Africa, covering up to 90% of medical expenses and offering services such as nurse home visits, remote monitoring devices, and emergency evacuation. Through a multilingual assistance team and an online portal, users can track claims, monitor beneficiaries' health status, and access additional support like funeral expense coverage.
Funding
$4.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
GFLAPAVCFounders
Product
Problem
Members of the African diaspora often lack affordable, reliable ways to ensure that their relatives living in African countries receive adequate medical care, chronic disease management, and support for emergencies such as hospital evacuation or funeral expenses.
Solution
Susu offers a suite of digitally managed health insurance plans and personalized care bundles that can be purchased by diaspora members for their family members in Africa. The service combines local insurance coverage (up to 90% of medical costs) with regular health monitoring, home visits by nurses, and provision of medical devices such as blood pressure monitors. An online portal lets users track claims, monitor beneficiaries’ health status, and receive alerts, while a multilingual assistance team provides ongoing support. Additional options include emergency medical evacuation, funeral expense coverage, and repatriation services, all tailored to specific countries and age groups.
Target Audience
Primary customers are African diaspora individuals residing in Europe (especially France) who wish to fund health coverage and support services for their relatives living in African countries.
Features
- Tiered health insurance plans (Susu Vital, Care, Plus) with coverage ranging from 80% to 90% of expenses, selectable per country of residence or worldwide.
- Custom health‑care bundles (Iyacare, Mama Care, Mère‑enfant) for chronic disease, maternal‑child care, and elderly support, including regular nurse visits and remote monitoring devices.
- Digital client portal for real‑time claim tracking, beneficiary health dashboards, and secure communication with the assistance team.
- Optional emergency services such as medical evacuation and funeral expense guarantees, priced per annum.
- Multi‑country availability across major francophone African markets (Côte d’Ivoire, Cameroon, Senegal, Benin, DRC) with localized provider networks.
- 24/7 multilingual assistance via phone, WhatsApp, and in‑app chat to address health queries and coordinate care.