Survser provides a platform for e-commerce and SaaS businesses to create and deploy targeted popup surveys that collect real-time customer feedback. This enables store owners to gain actionable insights for product improvement and user experience enhancement, ultimately increasing customer satisfaction and retention.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce and SaaS businesses often struggle to collect timely and relevant customer feedback directly within their applications. Traditional survey methods are often disruptive, leading to low response rates and incomplete data, hindering product improvement and user experience enhancement.
Solution
Survser provides a platform for creating and deploying targeted in-app popup surveys to gather real-time customer feedback. The platform enables businesses to collect actionable insights without disrupting the user experience. With customizable templates and flexible triggers, Survser allows businesses to ask the right questions at the right time, ensuring relevant and high-quality feedback. The collected data is then presented in insightful reports and visualizations, enabling data-driven decisions for product development and user experience optimization.
Target Audience
Survser is designed for e-commerce and SaaS businesses looking to collect real-time customer feedback to improve their products and user experience.
Features
- Easy survey creation using templates or custom designs
- Customizable survey styles to match the look and feel of the application
- Flexible survey triggers, including page view, element click, and code-based triggers
- Recurring surveys to track user sentiment over time
- Advanced targeting options based on user attributes and audience sampling
- Ready-made survey templates for NPS (Net Promoter Score), CSAT (Customer Satisfaction), and exit surveys
- Integration with Zapier for creating powerful workflows
- Insightful survey reports with visualizations
- Option to remove Survser branding and whitelabel surveys (Pro Plan)