Surveypal offers a SaaS Customer Experience Management platform that consolidates feedback from surveys, support tickets, chat, social media and other channels into a single repository. Using AI‑driven sentiment, topic and root‑cause analysis, it provides real‑time dashboards and collaborative tools that help teams prioritize actions and track measurable CX metrics such as NPS, CSAT and CES.
Funding
$1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Organizations collect customer feedback from many channels but struggle to consolidate, analyze, and act on it efficiently, leading to missed insights, delayed decisions, and fragmented customer experience management.
Solution
Surveypal provides a unified Customer Experience Management (CXM) platform that aggregates feedback from surveys, support tickets, chat, social media, and other sources into a single repository. The system applies AI‑driven text analysis, sentiment and topic detection, and contextual enrichment to surface root causes and emerging trends. Real‑time dashboards and customizable views let teams monitor performance metrics such as NPS, CSAT, CES, and operational KPIs across channels. Collaboration tools—including unlimited user access, granular permissioning, and integrated notifications—enable cross‑functional teams to prioritize actions and track resolution. The platform is delivered as a SaaS solution with GDPR‑compliant data handling and EU‑based hosting, allowing rapid deployment without extensive IT projects.
Target Audience
Primary customers are mid‑size to large enterprises that operate multi‑channel customer support and CX teams seeking a systematic, AI‑enhanced way to turn all customer feedback into actionable insights.
Features
- Centralized feedback aggregation from surveys, Zendesk, Genesys, Salesforce, email, voice, chat, WhatsApp, Facebook, Instagram, and other channels
- AI‑powered sentiment, topic, and root‑cause analysis with contextual enrichment for both survey text and ticket conversations
- Real‑time dashboards offering standard CX metrics (NPS, CSAT, CES, FCR) plus drill‑down by channel, team, agent, and contact reason
- Predictive performance scoring and emerging trend detection to anticipate issues before they impact customers
- Drag‑and‑drop survey builder with multilingual support, advanced logic, and multiple distribution methods (link, email, SMS, QR, embed)
- Seamless integration via APIs and native connectors to existing CRM, ticketing, and BI tools
- Unlimited users, role‑based permissions, and collaborative feedback routing for organization‑wide visibility
- GDPR‑compliant data storage in EU data centers, with secure access controls and optional invoicing billing