Superframe provides a cloud‑based customer intelligence engine that automatically transcribes and analyzes calls, emails, calendar events, and chat messages, delivering AI‑generated summaries and actionable insights. The platform syncs with CRM systems, supports real‑time workflow automation via Slack, Teams, Zapier, and webhooks, and offers enterprise‑grade security features such as Okta provisioning and HIPAA‑compliant private‑cloud deployment.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
5OFounders
Product
Problem
Businesses collect large amounts of customer interaction data—calls, emails, calendar events, and chat messages—but lack a unified system to turn that raw information into actionable intelligence. Without an integrated platform, teams struggle to surface insights, automate workflows, and align the voice of the customer with go‑to‑market strategies.
Solution
Superframe offers a cloud‑based customer intelligence engine that ingests and transcribes communications across phone, email, calendar, Slack, and Teams, then enriches the data with AI‑driven analysis. The platform provides both one‑way and two‑way CRM synchronization, enabling real‑time updates of customer records. Users can create automated workflows with Zapier, n8n, webhooks, or native connectors, and leverage AI chat and smart fields to surface insights and trigger actions. Advanced plans add enterprise‑grade controls such as Okta/SCIM provisioning, audit logs, HIPAA‑covered BAA, private‑cloud deployment, and white‑glove onboarding, allowing large organizations to scale the engine securely.
Target Audience
Primary users are sales, customer success, and product teams in B2B companies that need to centralize and act on customer conversation data, as well as larger enterprises requiring strict governance and compliance.
Features
- Automatic transcription of calls, emails, and calendar events with AI‑generated summaries
- Integrated Slack and Microsoft Teams workflows for real‑time notifications
- One‑way (Free) and two‑way (Pro/Enterprise) CRM sync to keep customer records up to date
- Unlimited AI chat and smart fields that suggest actions and extract key metrics
- Export options: CSV (Pro) and full database sync (Enterprise) for downstream analysis
- API, webhooks, and MCP access for custom integrations and automation
- Role‑based permissions, Okta/SCIM provisioning, and audit logs for security and compliance
- Private‑cloud deployment and HIPAA BAA available in Enterprise tier