Provides AI-powered automated outbound phone calls for healthcare practices, enabling tasks like insurance verification, prior authorization, and claim follow-up without manual dialing or hold times. By integrating with EHR/PMS systems and offering customizable call scripts, it reduces administrative workload, accelerates reimbursement processes, and ensures HIPAA compliance.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare practices spend significant time and resources on outbound phone calls for tasks such as insurance verification, prior authorization, and claim follow-up, leading to administrative overhead and delayed reimbursements. Manual dialing and hold times further exacerbate these inefficiencies, impacting staff productivity and potentially patient care.
Solution
SuperDial offers an AI-powered solution that automates outbound phone calls for healthcare practices, streamlining administrative workflows and accelerating reimbursement processes. By integrating with existing EHR/PMS systems, SuperDial eliminates the need for manual dialing and waiting on hold. The platform uses customizable call scripts and AI to handle tasks like insurance verification, prior authorization, claim follow-up, and provider data attestation. If the AI cannot complete the call, a human fallback team ensures the required results are obtained.
Target Audience
SuperDial targets healthcare practices, including dentists, digital health companies, and RCM providers, seeking to automate outbound phone calls and reduce administrative burdens.
Features
- AI-powered automation of outbound healthcare phone calls
- Customizable call scripts tailored to specific use cases (insurance verification, prior authorization, claim follow-up, etc.)
- Integration with EHR/PMS systems via API for seamless data exchange
- Human fallback team to handle calls that the AI cannot complete
- Multiple call placement methods: API call, CSV upload, direct input on portal, and EHR/PMS integration
- Results delivered via API or CSV, with portal access for viewing call details
- HIPAA compliance to ensure patient data security