Sunbound provides an AI-powered revenue operating system for senior living operators, covering the full revenue cycle from admissions screening and financial risk assessment to claims management, denials recovery, and private payment collections. The platform integrates with existing EHRs like PointClickCare and combines automated software with a human support team to improve cash flow and reduce bad debt across assisted living and skilled nursing facilities.
Funding
Funding not disclosed
Founders
Product
Problem
Senior living operators often admit residents without full financial verification, leading to costly bad debt discovered months later on aging reports. Manual, paper-based intake and billing processes create errors, delays, and unpredictable cash flow, while payment collection and claims management rely on staff chasing payers and families instead of focusing on care.
Solution
Sunbound provides an AI-powered revenue cycle management platform purpose-built for assisted living and skilled nursing facilities, covering everything from pre-admission financial screening through claims submission, denial management, and payment reconciliation. The system automates resident intake with digital forms, background checks, and Medicaid eligibility verification, while flagging spend-down timelines and payer risk before a bed is committed. For private payments, Sunbound offers automated reminders, flexible digital payment options, and a dedicated support team to handle family billing questions. Its RCM software integrates with existing EHRs like PointClickCare to build accurate claims automatically, with AI surfacing errors upfront and a human expert team managing denials, appeals, and complex exceptions for full end-to-end visibility.
Target Audience
Primary customers are assisted living (AL) and skilled nursing facility (SNF) operators, including multi-community organizations and finance leaders who need to improve revenue predictability, reduce bad debt, and streamline claims and payment operations.
Features
- AI-powered financial risk screening with credit, background, eviction checks, and asset runway modeling to predict resident spend-down timelines before move-in
- Real-time Medicaid and MCO payer verification across all 50 states and DC during intake, flagging lapsed, unenrolled, or uncontracted coverage
- Family-facing digital intake portal with e-signed residency agreements, guarantor commitments, and income/asset disclosures that flow directly into billing systems
- Automated private payment collections with smart reminders, ACH/credit/debit card support, auto-pay, split billing, and a dedicated customer support team for family billing inquiries
- End-to-end claims management with adaptive AI claim validation against payer rules, denial recovery and appeals tracking, and payment posting with bank reconciliation
- Executive analytics dashboards showing real-time denial rates, appeal success, payer mix, claim status, and days in AR by community, with prioritized worklists for individual claims
- EHR integration with PointClickCare and other systems for seamless census, coverage, and discharge data flow, eliminating double entry and claim errors