Subphonic provides an AI-first conversation intelligence platform that captures, transcribes, analyzes, and enables action on communications across telephony, Microsoft Teams, Zoom, and SMS. Its Focus product delivers compliance-grade recording with AI-driven insights, while Transact enables secure, PCI DSS 4.0-certified payments within existing voice and digital workflows. The platform is built for regulated industries, offering end-to-end encryption, customer-managed keys, and BS10008-certified data admissibility.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations in regulated industries such as financial services, healthcare, and the public sector generate vast amounts of conversation data across telephony, unified communications, and contact center platforms, but this data remains unstructured and underutilized. Extracting actionable insights from these interactions is difficult due to fragmented recording systems, manual analysis, and compliance requirements that demand secure, auditable data handling.
Solution
Subphonic provides an AI-driven conversation intelligence platform that captures, transcribes, analyzes, and enables action on every customer interaction at scale. The Focus product records calls natively across SIP, Microsoft Teams (with a fully certified compliance recording bot), Zoom, BroadWorks, mobile, and SMS, then structures raw audio into searchable, indexed records with high-accuracy transcription and speaker separation. AI models detect compliance triggers, customer sentiment, and key conversation moments, while custom analyses allow organizations to define their own logic, keywords, and data definitions. The platform also includes Transact, a PCI DSS 4.0-certified payment solution that enables live agent payments via voice, DTMF, and pay-by-link without pausing or handing off the call. All data is encrypted at rest and in transit with 256-bit AES encryption, supports customer-managed keys, and meets BS10008 standards for legally admissible recordings.
Target Audience
Primary customers are enterprises in regulated industries—including financial services, healthcare, and the public sector—that need compliant conversation recording, AI-driven insights, and secure payment processing across their communications channels.
Features
- Native recording across SIP, Microsoft Teams (Microsoft-certified compliance recording), Zoom, BroadWorks, mobile, and SMS, with API-based ingestion from any source
- High-accuracy transcription with stereo speaker separation and structured, searchable indexed records
- Out-of-the-box AI models for compliance trigger detection, customer sentiment analysis, and key conversation moment identification
- Custom AI analyses based on organizational logic, keywords, and data definitions, with no black-box analytics
- Powerful search with free text, inclusive/exclusive filters, and saved views for fast retrieval
- Enterprise-grade security with 256-bit AES encryption at rest and in transit, customer-managed keys, BS10008 compliance, audit logs, and enterprise authentication protocols
- Fully certified Microsoft Teams compliance recording bot that captures full stereo audio and applies the same AI pipeline as other channels
- Transact payment solution supporting voice, DTMF, and pay-by-link with PCI DSS 4.0 certification and integration into existing PSP workflows, IVRs, and webchat