Subphonic

Acquired

Subphonic provides an AI-driven conversation intelligence platform that captures, transcribes, analyzes, and enables action on customer interactions at scale. Its Focus product records calls natively across SIP, Microsoft Teams, Zoom, and mobile channels, while Transact enables PCI DSS 4.0-certified live agent payments without pausing the call. The platform is built for regulated industries like financial services, healthcare, and the public sector.

Traction –/10

the UK with a global team of AI and communications experts, United Kingdom · HQ

27500+ followers

Data & Analytics
Artificial Intelligence
Regulatory & Compliance Technology
Enterprise Software
Financial Technology
Software Only
Healthcare Technology

Updated 14 days ago

Funding

Funding rounds are not available yet.

Founders

Founder details are not available yet.

Product

Problem

Organizations in regulated industries struggle to extract actionable insights from customer interactions due to fragmented recording systems, manual analysis, and strict compliance requirements. With most organizations reviewing less than 3% of calls, a vast source of insight remains underutilized, while regulatory fines linked to communications failures can reach hundreds of millions of dollars.

Solution

Subphonic provides an AI-driven conversation intelligence platform that captures, transcribes, analyzes, and enables action on every customer interaction at scale. The Focus product records calls natively across SIP, Microsoft Teams (with a fully certified compliance recording bot), Zoom, BroadWorks, mobile, and SMS, then structures raw audio into searchable, indexed records with high-accuracy transcription and speaker separation. AI models detect compliance triggers, customer sentiment, and key conversation moments, while custom analyses allow organizations to define their own logic, keywords, and data definitions. The platform also includes Transact, a PCI DSS 4.0-certified payment solution that enables live agent payments via voice, DTMF, and pay-by-link without pausing or handing off the call. All data is encrypted at rest and in transit with 256-bit AES encryption, supports customer-managed keys, and meets BS10008 standards for legally admissible recordings.

Target Audience

Primary customers are organizations in regulated industries—including financial services, healthcare, and the public sector—that need secure, compliant conversation recording, AI-driven analytics, and payment processing capabilities. The platform also serves contact centers and enterprises seeking to transform customer interactions into structured, actionable intelligence.

Features

Native recording across SIP, Microsoft Teams (Microsoft-certified compliance recording), Zoom, BroadWorks, mobile, and SMS, with API-based ingestion from any source
Out-of-the-box AI models for compliance trigger detection, customer sentiment analysis, and key conversation moment identification
Custom AI analyses based on organizational logic, keywords, and data definitions—no black-box analytics
Transact payment solution supporting voice, DTMF, and pay-by-link with PCI DSS 4.0 certification and integration into existing PSP workflows, IVRs, and webchat
Enterprise-grade security with 256-bit AES encryption at rest and in transit, customer-managed keys, and BS10008 compliance for legally admissible recordings
Granular recording policies across the entire organization or specific individuals, with support for meetings, PSTN calls, or all communications
Powerful search with free text, inclusive/exclusive filters, and saved views for fast retrieval of conversation data
AI-driven conversation drivers and pattern analysis across individual calls or at scale, surfacing why complaints happen, not just that they happened