Strower provides an AI‑powered front‑door for city services, instantly answering resident inquiries and automatically routing requests into existing municipal systems and workflows. The platform logs, classifies, and directs each call in over 70 languages, enabling 24/7 access and freeing staff to focus on issue resolution.
Funding
Funding not disclosed
Founders
Product
Problem
Municipal call centers rely on limited phone lines and manual triage, causing long wait times and inefficient routing of resident inquiries to the appropriate city departments.
Solution
Strowger offers an AI‑driven, always‑on front‑door for city services that instantly answers resident questions and converts them into structured service requests. The platform logs each interaction, classifies the issue, and routes the request directly into the city’s existing workflows and systems without adding new infrastructure. Multilingual support for over 70 languages enables residents to communicate in their preferred language, reducing barriers and improving response times. By automating the intake and routing process, municipal staff can focus on resolving issues rather than handling calls.
Target Audience
Primary customers are municipal governments and city agencies that manage resident service requests across public works, sanitation, utilities, and permitting.
Features
- 24/7 AI voice assistant that answers resident calls and provides immediate information
- Automatic logging, classification, and routing of requests into existing city software and work order systems
- Support for more than 70 languages via phone, enabling multilingual citizen engagement
- Zero additional system integration required; connects directly to current municipal workflows
- Structured work order generation for departments such as Public Works, Sanitation, Utilities, and Permitting