The startup offers an end-to-end customer analytics platform that employs artificial intelligence to analyze and visualize both structured and unstructured data in real-time. This technology provides actionable insights that help enterprises enhance marketing strategies, increase revenue, and reduce customer churn.
Funding
$70.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Enterprises often struggle to gain a comprehensive understanding of their customers due to fragmented data silos across various channels, including surveys, social media, call logs, and CRM systems. Analyzing unstructured data, such as text and audio, from these sources is complex and time-consuming, hindering timely responses to changing customer needs and market dynamics.
Solution
Stratifyd offers a Connected Intelligence platform that unifies structured and unstructured data from multiple sources, providing a single point of truth for customer, employee, and patient experience analytics. The platform employs a proprietary AI engine to analyze data in near real-time, identifying emerging themes, uncovering hidden insights, and enabling proactive responses to customer needs. With intuitive dashboards and customizable reporting, Stratifyd empowers business users and data scientists to quickly understand issues, trends, and opportunities for improvement across the organization. The platform's capabilities extend to various use cases, including customer intelligence, contact center experience, product experience, employee experience, brand management, and medical insights.
Target Audience
Stratifyd targets enterprises, startups, and medical organizations across various industries, including financial services, retail, software, pharmaceuticals, healthcare, CPG, telecommunications, and utilities, seeking to improve customer experience, optimize operations, and drive business outcomes.
Features
- Unified data ingestion from diverse sources, including CRM, social media, surveys, call center transcripts, and more, eliminating data silos.
- AI-powered analytics engine that automatically detects themes, sentiments, and emerging trends in unstructured data.
- Customizable dashboards and interactive visualizations for real-time monitoring of key performance indicators (KPIs) and customer insights.
- Role-based access control and task management tools to facilitate collaboration and action across different teams.
- Pre-built and custom taxonomy models for industry-specific analysis and reporting.
- Comprehensive suite of solutions tailored for customer intelligence, contact center experience, product experience, employee experience, brand management, and medical insights.
- Stratifyd Signals, an affordable, easy-to-use solution tailored specifically for businesses seeking to improve their CX maturity with focused data sets.
- Integration with existing business process workflows and enterprise systems via APIs.