Stonly provides a knowledge platform that utilizes AI and process automation to deliver contextual, step-by-step guidance for customer service agents and self-service options for customers. This technology reduces resolution times by 20%, decreases support tickets by 50%, and accelerates agent ramp-up time by 58%, addressing the challenge of inefficient information retrieval in customer support.
Funding
$25.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer service agents often struggle to find the right information quickly, leading to longer resolution times and increased support tickets. Customers also have difficulty finding answers on their own, resulting in frustration and abandoned self-service attempts.
Solution
Stonly offers a knowledge platform that leverages AI and process automation to provide contextual, step-by-step guidance for both customer service agents and end-users. The platform enables businesses to create interactive guides, knowledge bases, and AI-powered answers that adapt to each customer's needs and situation. By delivering the right knowledge at the point of need, Stonly aims to improve agent efficiency, empower customer self-service, and drive overall customer satisfaction. The platform integrates with existing support, data, and knowledge tools to provide a seamless experience.
Target Audience
Stonly targets customer support teams, contact centers, and businesses looking to improve customer self-service and agent efficiency across various industries, including insurance, marketplaces, banks, financial institutions, and retail.
Features
- Interactive guides that can be embedded anywhere, providing step-by-step instructions
- AI Answers that leverage existing knowledge to provide instant, accurate responses to customer inquiries
- A widget that provides interactive help directly within the application or website
- Knowledge base functionality to centralize and organize support content
- Checklists, contact forms, guided tours, and surveys to enhance the customer experience
- Integrations with Zendesk, Salesforce, and Freshworks to automate customer service workflows
- Full-path analytics to measure the impact of knowledge on key business metrics
- Multi-language support to cater to a global customer base