STILINGUE is an AI platform that utilizes natural language processing to aggregate and analyze customer interactions across various digital channels, enabling brands to extract actionable insights and sentiment analysis in real-time. This technology addresses the challenge of managing and understanding vast amounts of customer feedback, allowing businesses to enhance their engagement strategies and improve customer experience.
Funding
$18M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Brands struggle to efficiently manage and understand the vast amounts of customer feedback generated across numerous digital channels. Extracting actionable insights from these interactions is challenging, hindering efforts to improve customer engagement and overall experience.
Solution
STILINGUE offers an AI-powered platform that aggregates and analyzes customer interactions from various digital channels, providing brands with real-time, actionable insights. The platform utilizes Natural Language Processing (NLP) specialized for the nuances of Portuguese-BR to understand, summarize, prioritize, and automatically classify public opinion. By centralizing data from social media, reviews, news, CRM, and other public and private channels, STILINGUE enables businesses to extract reports, identify trends, and respond directly to customers. This facilitates a comprehensive strategy for social media, community management, customer service, and market intelligence.
Target Audience
STILINGUE primarily serves marketing teams, customer service departments, and market research analysts within brands and agencies seeking to understand customer sentiment, manage brand reputation, and improve customer engagement.
Features
- Multichannel data collection from social media, review sites, news outlets, CRM systems, and messaging platforms.
- Natural Language Processing (NLP) engine tailored for Portuguese-BR, providing sentiment analysis and automatic classification of interactions.
- AI-driven insights, including sentiment detection, gender identification, interest analysis, and topic correlation.
- Customizable dashboards with over 5.8 trillion possible filter combinations for in-depth data visualization.
- Social Customer Relationship Management (CRM) capabilities, including moderation tools and direct response features.
- Integration with contact center software and chatbots for streamlined customer service workflows.
- Brand health monitoring, crisis management, and competitive intelligence tools.
- Image recognition for logo and object detection within collected media.