StepsAI provides autonomous AI agents that are trained on a business’s own data and can be deployed across any customer touchpoint in minutes.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to provide continuous, personalized customer interaction across multiple channels without incurring high staffing costs or managing fragmented tools, leading to missed sales opportunities and delayed support.
Solution
StepsAI offers autonomous AI agents that are trained on a company’s own data and deployed in minutes to handle lead qualification, prospect capture, order tracking, ticket routing, and FAQ answering across any customer touchpoint. The agents integrate with over 100 applications—including Shopify, Salesforce, HubSpot, Slack, and WhatsApp—allowing real‑time actions such as booking meetings, recovering abandoned carts, and creating support tickets without human intervention. A unified knowledge base built from documents, FAQs, and product catalogs ensures the agent responds in the brand’s tone and retains context when customers switch channels. Real‑time analytics and built‑in CRM, lead capture, and ticketing tools provide visibility into performance and enable automated workflow management. The platform operates 24/7 with usage‑based pricing, so businesses can scale AI responses as needed while reducing manual support workload.
Target Audience
Primary customers are e‑commerce merchants, SaaS companies, and service businesses that need 24/7 sales and support automation across web, messaging, and social channels.
Features
- One‑click integration with 100+ SaaS tools (e.g., Shopify, Salesforce, HubSpot, Slack, WhatsApp, Instagram, Gmail)
- Autonomous actions: lead qualification, meeting scheduling, order lookup, ticket creation, and cart recovery
- Centralized knowledge base synced from PDFs, DOCX, Google Drive, Notion, and help docs
- Multi‑channel deployment across website, chat, email, social media, and messaging apps with full context retention
- Real‑time analytics dashboard showing chat volume, response times, channel breakdown, and agent performance
- Built‑in lead capture pipeline, CRM, and ticketing system with priority routing and status tracking
- Customizable AI persona to match brand tone and business rules
- Usage‑based credit model (1 credit per AI response) with no upfront subscription fees