Schmitt-Thompson Clinical Content (STCC) provides evidence-based telephone triage guidelines for nurses and other healthcare professionals. Their decision support tools help medical call centers efficiently assess patient symptoms and determine the appropriate level of care.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers and organizations need reliable decision support tools to ensure consistent and safe advice during telephone triage. Inconsistent or outdated guidelines can lead to inappropriate care recommendations, increased risk, and inefficient resource allocation.
Solution
Schmitt-Thompson Clinical Content (STCC) provides evidence-based telehealth triage guidelines designed to support nurses and other healthcare professionals in delivering consistent, high-quality healthcare advice via telephone. Their rigorously reviewed protocols offer world-class decision support, enabling efficient symptom-based assessment and standardized responses to patient inquiries. By licensing STCC content, healthcare organizations can integrate industry-leading nurse triage protocols into their existing software or utilize them within medical call centers, physician portals, and EMR/EHR systems. STCC's guidelines are updated annually, incorporating recent medical literature, national guidelines, and feedback from users to ensure currency and compliance.
Target Audience
Primary customers include hospitals, health systems, medical call centers, physician offices, health plans, and telehealth providers seeking to standardize and enhance their telephone triage services. STCC also serves technology partners and resellers looking to integrate gold-standard triage content into their software solutions.
Features
- Comprehensive coverage of adult and pediatric symptoms, with dedicated After Hours and Office Hours guideline sets
- Rigorous review process involving physicians, nurses, and medical directors to ensure evidence-based content
- Annual updates incorporating the latest medical literature, national guidelines, and user feedback
- Integration with EMR/EHR systems, patient engagement platforms, and triage software applications
- Customizable protocols to meet the specific needs of various healthcare settings
- Support for consistent handling of calls, reducing risk and improving patient safety
- Targeted care advice relevant to the patient’s symptoms, acuity, and corresponding disposition
- Inclusion of symptom definitions, initial assessment questions, triage assessment questions, home care advice, background information, and first aid instructions