StayKeasy provides AI employees that help hospitality and service businesses automate customer conversations, sales, and payment collection directly in chat. The platform's AI agents learn from company knowledge, recommend products, close sales, and handle requests around the clock, recovering after-hours and weekend inquiries. Businesses can monitor recurring topics and approve AI-proposed workflow improvements.
Funding
Funding not disclosed
Founders
Product
Problem
Hospitality and service businesses lose revenue when customer questions arrive outside operating hours or go unanswered, leading to missed sales and unmanaged requests. Staff struggle to respond consistently to repetitive inquiries while also guiding customers toward the right products and closing sales, which creates friction in the buying journey.
Solution
StayKeasy offers AI employees—named Moss and Pebble—that automate the entire customer lifecycle within chat, from answering questions to recommending products and taking payment. The AI learns a business's specific offerings, policies, and tone from its website, documents, and product data, allowing it to respond accurately and in the customer's own language. Pebble actively suggests the right products, explains fit, and completes transactions within the conversation, while Moss analyzes every conversation to identify recurring topics and proposes workflow improvements for business approval. This autonomous approach enables businesses to capture after-hours demand stolen by the 18% of questions that arrive on weekends, and convert those interactions into confirmed bookings or sales.
Target Audience
Primary customers are hotels, bed-and-breakfasts, restaurants, and other hospitality operators that want to automate customer-facing sales and support without adding staff. The platform also suits service businesses that handle high volumes of repetitive inquiries and need out-of-hours coverage.
Features
- Conversational AI agents that answer questions, recommend products, and process payments directly in chat
- Self-learning system that reads every conversation and proposes high-frequency topics or workflow changes for owner approval
- Knowledge base integration that draws from websites, documents, products, and policies for grounded, accurate responses
- Multilingual customer support that lets guests ask in their own language
- Seamless product discovery that narrows customer choice by asking clarifying questions and explaining fit, then offers a direct purchase path with pricing
- Flexible action features such as scheduling checks, confirming bookings (e.g., rooftop tables), and routing requests (e.g., private dinner confirmations) to human team members