Starleads deploys a team of AI agents that handle inbound and outbound communication across phone, web chat, WhatsApp, and SMS. The agents answer calls, qualify leads, book appointments, and follow up automatically, 24/7, in the company's language and tone. A visual workflow builder automates post-conversation actions like CRM updates and follow-ups.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses face an overwhelming volume of inbound contacts across multiple channels—phone, chat, WhatsApp, and SMS—that human teams cannot cover around the clock. Between 30% and 50% of incoming calls go unanswered, and repetitive inquiries consume staff time that could be spent on higher-value work. Traditional solutions like scripted chatbots and IVR systems fail to qualify leads or take meaningful action.
Solution
Starleads provides a team of AI agents that operate full-time across four channels simultaneously: phone calls, web chat, WhatsApp, and SMS. These agents answer within two rings, understand the request, qualify leads using BANT scoring, book appointments directly into calendars like Google, Outlook, Doctolib, or Calendly, and resolve routine inquiries such as order status or FAQs. When human intervention is needed, the AI performs a warm handoff with full context, eliminating re-qualification. A no-code visual workflow builder automates post-conversation actions like CRM updates, follow-ups, and notifications, with over 2,500 integrations available natively.
Target Audience
Primary customers are small to mid-sized businesses and enterprises in sectors with high inbound contact volumes, including recruitment agencies, real estate firms, healthcare clinics, and e-commerce or after-sales support teams.
Features
- AI agents handle inbound and outbound communication on phone, web chat, WhatsApp, and SMS from day one, with a single contract and single point of contact
- Real-time supervision dashboard with live conversation monitoring, SLA alerts, and human takeover capability at any moment
- Automatic conversation quality scoring using the same criteria applied to human agents, with continuous script and tone adjustments applied live without redeployment
- Visual drag-and-drop workflow builder with conditions, delays, and AI extraction, enabling automated CRM updates, follow-ups, and ticket creation after each interaction
- Official WhatsApp Business API with Meta compliance, rich media support, and approved templates for outbound campaigns
- SMS capabilities via short or long codes, including appointment reminders, payment notifications, and two-way conversational follow-ups
- Handoff to human agents with full conversation context, ensuring no re-qualification is needed
- Sector-specific configurations for recruitment, real estate, healthcare, and after-sales support, with industry vocabulary and workflows built in