SUSAN by ServQual is an AI-driven decision intelligence platform that unifies cybersecurity, privacy, and governance, risk, and compliance (GRC) operations. It transforms fragmented regulations, risks, controls, and evidence into actionable insights, enabling continuous, defensible action. The platform automates workflows across data discovery, risk scoring, and compliance monitoring to streamline enterprise security management.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises face the challenge of managing fragmented regulations, risks, controls, evidence, and enterprise data across cybersecurity, privacy, and governance domains. This fragmentation makes it difficult to achieve continuous compliance, prioritize exposures, and make defensible decisions, especially with the added complexity of emerging GenAI security risks and global data protection laws.
Solution
SUSAN is an AI-driven decision intelligence platform that turns disparate enterprise signals into unified, actionable insights. It observes and connects data, evidence, assets, and regulatory context, using dual AI to correlate obligations with risks and controls. The platform prioritizes exposures, identifies gaps, and recommends treatment, explaining the rationale behind each action. It enables continuous action by automating remediation, privacy, compliance, incident, and governance workflows, embedding security and privacy by design from the start.
Target Audience
Primary customers are enterprise security, privacy, and risk management leaders, including CISOs, CPOs, and GRC teams, who need to manage complex regulatory requirements and cyber risks. It also serves organizations seeking to secure GenAI usage and automate compliance across global frameworks like GDPR, CCPA, and DPDP.
Features
- Dual AI correlation engine that links obligations, risks, controls, evidence, and organizational context.
- Automated data discovery, inventory, and classification for comprehensive data governance.
- AI risk scoring for GenAI security, including data exposure, prompt injection, and model governance gaps.
- Continuous monitoring and evidence collection for real-time compliance and risk posture.
- Unified GRC dashboard providing a single pane of glass for cybersecurity, privacy, and risk management.
- Automated remediation and workflow orchestration for incident response, privacy, and compliance tasks.