Squash provides a governance‑first AI service desk for managed service providers, enabling them to resolve identity‑related tickets within both MSP‑wide and per‑client guardrails.
Funding
Funding not disclosed
Founders
Product
Problem
Managed service providers (MSPs) struggle to automate identity‑related support tickets because existing AI tools require rigid, predefined workflows and offer little control, leading to low automation rates and risk of unintended actions.
Solution
Squash delivers a governance‑first AI service desk that lets MSPs automate the handling of identity tickets while enforcing both organization‑wide and per‑client guardrails. The platform automatically builds and maintains runbooks and scripts, integrates with the MSP’s existing toolchain, and uses real‑time planning and diagnosis to resolve over 70% of L1/L2 issues without needing static workflows. MSPs retain full control over which tools and actions the AI can use, and a risk‑free pilot allows them to evaluate the solution before full deployment.
Target Audience
Squash is aimed at managed service providers that deliver identity and access management support to multiple clients and need a controllable, automated ticket resolution solution.
Features
- Automatic generation and continuous maintenance of runbooks and scripts for identity ticket resolution
- Real‑time planning and diagnostic engine that adapts to unfamiliar L1/L2 issues
- Governance layer that enforces MSP‑wide and per‑client guardrails on AI actions
- Seamless integration with existing MSP platforms and tools, avoiding lock‑in
- Pilot program that lets MSPs test the AI service desk while retaining control over execution