SquadStack provides a cloud‑native Voice AI platform that creates human‑like conversational agents in Hindi, English and regional Indian languages, supporting inbound telephony, outbound dialing, lead scoring and omnichannel outreach through a single API. The solution includes real‑time interruption handling, instant human handoff, analytics for A/B testing and conversion metrics, and enterprise‑grade security with ISO 27001, SOC 2 Type II compliance and AES‑256 encryption.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises targeting Indian consumers often struggle with fragmented voice‑automation stacks that require multiple vendors, lack natural language fidelity, and generate high customer acquisition costs due to low conversion and poor call handling efficiency.
Solution
SquadStack delivers a single, cloud‑native Voice AI engine that powers human‑like conversational agents optimized for Indian languages and accents. The platform combines inbound telephony, outbound dialer, lead scoring, and omnichannel outreach into one stack, enabling seamless scaling of high‑volume campaigns. Advanced interruption handling and real‑time context aggregation keep conversations fluid, while an instant human handoff ensures complex queries are resolved without friction. Integrated analytics provide A/B testing, outcome extraction, and performance dashboards to continuously improve conversion rates. Enterprise‑grade security—including ISO 27001, SOC 2 Type II compliance, AES‑256 encryption, and Indian data residency—protects sensitive customer data throughout the workflow.
Target Audience
The solution is aimed at fintech, e‑commerce, logistics, and education enterprises in India that run large‑scale outbound/inbound voice campaigns and need a unified, high‑fidelity conversational AI to drive sales and customer support efficiency.
Features
- Turing‑test validated voice models that generate natural, region‑specific speech across Hindi, English, and regional languages.
- Real‑time interruption detection and 360° context awareness to maintain conversational continuity.
- Built‑in live human handoff mechanism with automatic call transfer and transcript sharing.
- Unified outbound dialer with dynamic lead scoring and omnichannel outreach (voice, SMS, email) from a single API.
- A/B testing framework and outcome extraction engine delivering granular conversion metrics and sentiment analysis.
- Enterprise security suite: ISO 27001 & SOC 2 Type II certifications, AES‑256 at‑rest and TLS 1.2+ in‑transit encryption, role‑based access controls, and automated VAPT testing.
- Seamless integration via RESTful APIs and pre‑built connectors for CRM, CDP, and marketing automation platforms.