Sprinklr offers an AI‑native Unified Customer Experience Management (CXM) platform that consolidates social, service, marketing, and commerce interactions into a single interface. Its four integrated suites—Service, Social, Insights, and Marketing—provide real‑time consumer intelligence, omnichannel routing, AI‑assisted agent tools, and unified analytics to help large enterprises deliver consistent, data‑driven experiences across all digital touchpoints.
Funding
$200M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HFFounders
Product
Problem
Enterprises struggle with siloed customer data and disjointed interactions across social, service, marketing, and commerce channels, making it difficult to deliver consistent, data‑driven experiences and to act quickly on consumer insights.
Solution
Sprinklr provides an AI‑native Unified Customer Experience Management (CXM) platform that consolidates conversations, analytics, and workflow automation across all digital touchpoints. The platform offers four integrated product suites—Service, Social, Insights, and Marketing—each powered by machine‑learning models that surface real‑time consumer sentiment, intent, and behavior. By unifying routing, agent desktops, and AI assistance, Sprinklr enables omnichannel support teams to handle inquiries, engage audiences, and launch campaigns from a single interface. Advanced analytics and LLM‑driven insights turn raw interaction data into actionable recommendations for product development, brand strategy, and loyalty programs. The solution scales across global enterprises, supporting multilingual deployments, robust security, and extensive API integrations.
Target Audience
Primary customers are large enterprises and brands that manage complex, multichannel customer interactions—specifically CX, marketing, and service teams in industries such as retail, financial services, telecommunications, and technology.
Features
- AI‑driven consumer intelligence that aggregates social listening, competitive benchmarking, product and location insights, and visual media analysis
- Omnichannel contact center with unified agent desktop, AI agent platform, and Agent Copilot for real‑time assistance
- Integrated social media publishing, engagement, employee advocacy, and paid social advertising tools
- Marketing suite for content planning, campaign execution, unified analytics, and ad comment moderation
- Platform layer offering sandbox environments, active data retention, API access, and enterprise‑grade security controls
- Real‑time dashboards and reporting that combine insights from all suites for holistic CX measurement