Spoki provides a WhatsApp Business API platform to automate and manage customer communications across marketing, sales, and support functions. The platform integrates AI agents for 24/7 sales assistance and uses chatbots and live chat for instant customer service resolution. Businesses leverage Spoki to launch targeted campaigns, recover lost revenue, and enhance the entire customer journey directly within WhatsApp.
Funding
$5.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions on WhatsApp, often facing limitations in automation, personalization, and integration with existing CRM and marketing tools. Relying solely on WhatsApp Business can restrict scalability and hinder the ability to create targeted, data-driven campaigns.
Solution
Spoki provides a WhatsApp conversational marketing platform that leverages the official WhatsApp Business API to enable businesses to automate and personalize customer interactions at scale. The platform allows users to create AI-driven chatbots, manage multilingual customer care, showcase products with catalog and payment links, and execute targeted marketing campaigns directly within WhatsApp. Spoki integrates with over 4,000 marketing, CRM, and CMS software tools, creating an efficient marketing ecosystem. By automating conversations and personalizing the customer journey, Spoki helps businesses improve engagement, increase sales, and enhance customer satisfaction.
Target Audience
Spoki is designed for e-commerce businesses, retailers, and marketing agencies that want to leverage WhatsApp for customer engagement, sales, and support.
Features
- Integration with official WhatsApp Business API for reliable and scalable messaging
- AI-powered chatbots for automated customer support and lead generation
- Multilingual customer care capabilities to serve a global audience
- Catalogue Link and Payment Link features for showcasing and selling products within WhatsApp chats
- Campaign creation and scheduling with advanced segmentation capabilities
- Integration with over 4,000 marketing, CRM, and CMS tools via API, webhooks, and Zapier
- Customizable message templates with personalized fields for targeted communication
- Real-time analytics dashboard to track campaign performance and customer engagement metrics