Operators and technicians working with heavy machinery often face challenges accessing real-time operational data and maintenance information, leading to decreased productivity and increased downtime. Traditional methods of accessing this information can be cumbersome, requiring operators to consult manuals or contact support teams, which can be time-consuming and inefficient.

Spogen.ai provides an AI-powered voice user interface (VUI) designed to streamline the operation and maintenance of heavy machinery. The platform offers two primary assistants: a Smart Assistant for end-users that provides hands-free communication, visual guidance, and automated checklists, and a Tech Assistant for dealers and service technicians that enables rapid access to technical data and AI-driven solutions. By integrating machine-specific data and leveraging AI, Spogen.ai delivers tailored assistance, reduces service lead times, and enhances overall operational efficiency. The system supports two-way communication between humans, machines, and information systems, improving over time through continuous learning.

Voice-activated interface for hands-free access to machine data and support

Visual aids, including images, diagrams, and step-by-step instructions, displayed on connected devices

AI-driven search functionality for quickly locating relevant technical documentation

Automated checklist creation for maintenance and troubleshooting procedures

Real-time safety alerts and context-aware assistance based on machine conditions

Multilingual support, allowing users to interact with the system in their preferred language

Integration with existing machine systems and documentation through APIs

Secure data handling and access controls to protect sensitive information

The primary target audience includes operators and technicians in industries such as construction, agriculture, and mining, as well as machine OEMs seeking to enhance customer experience and create new after-sales service opportunities.