Spiralup aggregates unstructured customer feedback—from app reviews, chats, calls, and surveys—and uses AI-powered natural language processing to deliver sentiment analysis, thematic clustering, and KPI tracking across 76+ languages. Users can query the unified data through a conversational interface, receive automated digest reports, and integrate insights into tools like Slack, Okta, or custom dashboards, all with SOC 2‑compliant security and PII redaction.
Funding
$3.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
EVFounders
Product
Problem
Businesses receive large volumes of unstructured customer feedback from sources such as app reviews, live chats, phone calls, and surveys, making it difficult to extract actionable insights quickly and consistently.
Solution
Spiral aggregates these feedback pieces and applies natural‑language‑processing AI to deliver sentiment analysis, thematic clustering, and key performance indicator tracking across multiple channels. Users can query the data via a conversational AI agent, receive daily or weekly digest reports, and integrate results into existing tools like Slack, Okta, or custom dashboards. The platform supports over 76 languages, provides PII redaction, and meets SOC 2 security standards, enabling teams to monitor emerging issues and measure customer experience without manual tagging.
Target Audience
Spiral is aimed at product, customer‑success, and marketing teams in mid‑size to enterprise organizations that need to centralize and analyze heterogeneous customer feedback.
Features
- AI‑driven analysis of each feedback piece (review, chat, call, survey) with sentiment scoring and theme extraction
- Conversational query interface that lets users ask natural‑language questions about the data
- Daily/weekly AI digest reports and customizable KPI dashboards
- Multi‑channel support including Google Play, Salesforce, Zendesk, Genesys, Qualtrics, plus custom integrations
- PII redaction and SOC 2‑compliant end‑to‑end encryption for data security
- Support for 76+ languages and automatic taxonomy unification across channels
- Slack integration, Okta SSO, and API access for embedding insights into existing workflows