SpearAgentic provides real‑time Fraud & Compliance Command Centers that monitor chat, screen‑share, ticketing and voice interactions for regulated institutions. Its AI continuously scores risk, surfaces alerts within existing workflows like Zendesk, and automatically enforces policy actions while capturing immutable, audit‑ready evidence for compliance review.
Funding
Funding not disclosed
Founders
Product
Problem
Regulated institutions face increasing fraud threats such as scams, account takeover, payment redirection, and insider abuse during customer interactions across chat, screen sharing, ticketing systems, and voice channels. Detecting and stopping these threats in real time is difficult, and manual review creates delays and incomplete audit trails.
Solution
SpearAgentic delivers a real‑time Fraud & Compliance Command Center that continuously monitors all customer‑service communication channels. The platform uses AI models to surface risk signals, suggest next‑best actions, and automatically enforce policy controls as suspicious activity occurs. It integrates directly with existing ticketing tools like Zendesk, embedding risk alerts and enforcement actions within agents’ workflows. Every interaction is captured with immutable, audit‑ready evidence, enabling the second line of defense to review and document compliance actions. By providing instant guardrails, the solution reduces fraud losses, improves regulatory reporting, and frees agents to focus on legitimate customer needs.
Target Audience
Primary customers are compliance and fraud‑prevention teams at regulated financial services firms, fintech platforms, and other institutions that manage high‑volume customer‑service interactions.
Features
- AI‑driven risk scoring across chat, screen‑share, ticket, and voice interactions in real time
- Automated policy enforcement that can block or flag suspicious actions without manual intervention
- Seamless integration with Zendesk and other customer‑service platforms to surface alerts within existing workflows
- Generation of audit‑ready evidence for each interaction, supporting compliance review and regulatory reporting
- Configurable guardrails for specific fraud scenarios such as impersonation, account takeover, payout redirection, and insider risk
- Real‑time dashboard for security and compliance teams to monitor alerts, intervene, and track incident metrics