Speakylink provides a visual assistance platform that enables call center agents to engage customers through real-time video and document sharing, enhancing communication clarity. This technology allows for immediate understanding of customer issues, reducing the need for on-site visits and saving an average of €65 per session.
Funding
Funding not disclosed
Founders
Product
Problem
In customer service and technical support, accurately understanding a customer's issue can be challenging when relying solely on verbal descriptions, leading to prolonged resolution times and increased costs. The inability to visually assess the problem often results in unnecessary on-site visits or product returns.
Solution
Speakylink offers a visual assistance platform that enables call center agents and experts to remotely engage with customers through real-time video streaming and content sharing. During a call, agents can send a link to the customer via SMS or email, allowing them to share their smartphone or computer camera feed. This enables agents to see the customer's issue firsthand, provide visual guidance, and resolve problems more efficiently. The platform supports screen sharing, document sharing, and remote photo/video capture, facilitating better communication and faster solutions. By providing immediate visual context, Speakylink reduces the need for on-site visits, lowers support costs, and improves customer satisfaction.
Target Audience
Speakylink targets customer service, after-sales service, technical support, and remote expertise teams across various industries, including insurance, e-commerce, and technical services.
Features
- Real-time video streaming from customer's smartphone or computer camera
- Screen sharing and co-browsing capabilities for collaborative problem-solving
- Remote photo and video capture for documentation and analysis
- File sharing (jpeg, png, doc, xlsx, ppt, mp4) for exchanging relevant documents
- Geolocation request for location-based support scenarios
- Multi-device compatibility (smartphones, tablets, computers)
- Integration with existing CRM and technical support systems
- GDPR compliance and secure data handling