Spaceman Consulting builds production-ready voice and text agents powered by multimodal AI to move customer service beyond pilot projects. The company's conversational agents, built on Google Cloud and Vertex AI, handle calls, in-store shopping support, and system integrations simultaneously—processing voice, text, and images natively. Clients typically see a 95%+ reduction in response time and a 75% decrease in service costs.
Funding
Funding not disclosed
Founders
Product
Problem
Most customer service operations still rely on fragmented, outdated systems that separate phone calls, website interactions, and in-store experiences. This disconnect creates friction, long wait times, and high service costs, while many AI agent deployments fail to move past the pilot phase into reliable production use.
Solution
Spaceman Consulting designs and deploys voice and text agents that are production-ready and built to handle real customer interactions. Powered by Gemini, their conversational agents are natively multimodal, processing voice, text, and images at once rather than translating speech to text before thinking. These agents can replace traditional call centers with 24/7 professional support, act as in-store product experts within native apps, and connect directly to business systems to process returns, book appointments, and update accounts in real time. The company's approach integrates data and infrastructure foundations so that agents perform reliably at scale, not just in demonstrations.
Target Audience
Primary customers are mid-to-large enterprises and retailers looking to modernize customer service operations, reduce call center costs, and deliver consistent omnichannel experiences through production-ready AI agents.
Features
- Natively multimodal conversational agents using Gemini, processing voice, text, and images simultaneously for richer understanding
- Deep Google Cloud and Vertex AI integration for scalable, production-grade AI deployments with proven capabilities
- Full call center replacement capability, offering 24/7/365 availability with professional, business-specific expertise
- In-store companion feature embedded in native apps for personalized shopping support, including search and sizing guidance
- Real-time system integration for transactional workflows including returns processing, appointment booking, and account updates
- Certifiable partnerships with Anthropic Claude, ElevenLabs, and Dell for flexible model selection and edge deployment options