Soypia is an AI-powered operations platform that converts field voice notes into tracked tasks, evidence-backed closures, and executive-ready answers. It connects to WhatsApp Business API and existing systems to automate follow-up, escalation, and reporting for frontline operations. The platform is ISO 27001 certified and operates in eight LATAM countries.
Funding
Funding not disclosed
Founders
Product
Problem
Field operations generate critical information through voice notes and informal chats, but this information is often lost, unactioned, or requires manual reconstruction. Managers spend excessive time chasing updates, compiling reports, and following up on tasks, which delays decision-making and allows operational issues to go unresolved.
Solution
Soypia provides an AI-driven operations engine that listens to field voice notes, extracts actionable findings, and automatically creates assigned tasks with owners and deadlines. The platform monitors task progress, sends reminders, escalates SLA breaches, and enforces business rules without requiring any new app or behavior change from the team. When tasks close, PIA analyzes patterns across the last 30 days to identify recurring issues and proposes corrective actions to management. The system generates executive-ready answers with context and rationale, enabling leadership to make informed decisions without manual data gathering.
Target Audience
Primary customers are operations directors, branch managers, and productivity consultants in retail, logistics, field service, and distribution companies across Latin America who need real-time operational visibility and automated execution follow-up.
Features
- AI-powered voice transcription and semantic understanding that converts audio notes into structured findings across multiple operational areas
- Automatic task creation with owner assignment, due dates, and WhatsApp-based notifications and reminders
- SLA monitoring with automatic escalation to supervisors when deadlines are breached
- Business rule engine that re-prioritizes tasks and reassigns them based on predefined conditions
- Pattern detection across historical data to identify recurring issues and propose corrective actions
- Evidence-based task closure with photo attachments and timestamps for auditability
- Integration with WhatsApp Business API, Microsoft Azure, and existing ERP, CRM, and BI systems without data migration
- ISO 27001 certified infrastructure with end-to-end encryption and contractual guarantees against data sharing or model training