Source Support provides a technology‑enabled Unified Services Platform that orchestrates a certified global network of field engineers to deliver compliant, high‑quality field service for technology manufacturers. Through its cloud‑based Source Central engine and integrated service bundles, the platform offers real‑time visibility, automated workflow coordination, and ISO‑certified quality management, allowing OEMs to extend service capabilities without expanding internal teams.
Funding
Funding not disclosed
Founders
Product
Problem
Technology manufacturers often struggle to deliver consistent, compliant field service at global scale because building and managing an internal service workforce is costly, complex, and prone to gaps in expertise and coverage.
Solution
Source Support offers a technology‑enabled Unified Services Platform that orchestrates a certified global network of field engineers and service professionals on behalf of manufacturers. The platform provides real‑time visibility, quality tracking, and automated workflow coordination, allowing partners to extend their service capabilities without expanding internal teams. By combining a cloud‑based orchestration engine (Source Central) with curated service bundles, training, and lifecycle support (Integrated Services), the solution ensures precise, reliable, and brand‑aligned service execution worldwide. Human‑centered coordination and compliance monitoring further protect brand reputation and meet stringent industry standards.
Target Audience
Primary customers are OEMs and technology manufacturers that require reliable, brand‑aligned field service for mission‑critical infrastructure such as data centers, healthcare, industrial automation, and enterprise IT environments.
Features
- Cloud‑based Source Central engine delivering real‑time alerts, quality metrics, and end‑to‑end visibility across all service activities
- Certified global workforce (Source Techworks) with validated credentials, safety compliance, and continuous performance qualification
- Integrated Services suite offering repeatable service packages, training, and lifecycle support that can be branded and delivered as the partner’s own offering
- Source Ignite partnership framework that co‑designs service promises and continuously evolves offerings to match business growth
- Around‑the‑clock coordination, compliance, and quality control via the Source Operations Center to ensure precise, care‑focused execution
- ISO 9001:2015‑certified quality management system guaranteeing repeatable, documented processes and regulatory compliance