Sonora
Sonora is an AI-agent platform for customer success teams that deploys thousands of proactive and reactive agents across an entire book of business to monitor account health, drive renewals, and surface expansion opportunities. The platform runs on a unified Customer Knowledge Graph that structures signals from calls, tickets, emails, and usage events, with auditable reasoning behind every recommendation. It also includes a plain-language agent builder that lets teams create custom processes without engineering resources.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
- Data & Analytics
Funding
Founders
Founder details are not available yet.
Product
Problem
Customer success teams struggle to monitor the full lifecycle of every account—from onboarding through renewal and expansion—leading to missed risk signals, delayed interventions, and manual firefighting. Disparate data sources across calls, tickets, emails, and usage events make it difficult to identify at-risk accounts early or surface expansion opportunities in time.
Solution
Sonora deploys thousands of AI agents across a company's book of business, with each account continuously monitored for health checks, renewal prep, escalation flags, and expansion signals. The platform runs proactive agents that drive outcome realization and reactive agents that protect those outcomes when risk surfaces—operating in parallel on every account. All agents work on a unified Customer Knowledge Graph that structures, scores, and connects signals from calls, tickets, emails, and usage events, providing auditable reasoning behind every recommendation. Sonora also includes an agent builder that lets teams describe a process in plain language, and the platform builds a custom agent shaped to how the team works, with human-in-the-loop approval for critical actions.
Target Audience
Sonora's primary customers are customer success teams, account management organizations, and GTM operations leaders at B2B SaaS companies that manage large books of accounts and need to scale retention and expansion efforts.
Features
- Proactive and reactive agents for each lifecycle stage (Onboard, Adopt, Renew, Expand) that run in parallel on every account
- Continuous monitoring of external signals including executive changes, funding rounds, layoffs, and M&A events factored into account health scores
- Customer Knowledge Graph that structures and connects all account data, enabling auditable reasoning behind every alert and recommendation
- Agent builder allowing teams to define custom processes in plain language without engineering resources
- Automated renewal drafting with 312 renewal drafts prepared and 113 routed to owners automatically
- Personalized, in-voice monthly recaps drafted for each account's economic buyer, showing proof of value
- Health scoring with traceable signals, including product usage, touchpoints, and issues for each account
- 8× faster QBR preparation through unified account context in Canvas