The startup operates a digital care platform that provides 24/7 access to safety, medical, and mental health experts for both critical and non-critical incidents. By offering real-time monitoring and on-site assistance, the platform ensures that employees and students receive timely help for personal safety concerns.
Funding
$67.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Organizations often struggle to provide comprehensive and readily accessible support for their employees' diverse wellbeing needs, including safety concerns, medical issues, and mental health challenges. Traditional Employee Assistance Programs (EAPs) may lack the immediacy and breadth of services required to address both critical and everyday incidents effectively. This can lead to decreased employee wellbeing, reduced productivity, and increased risk of incidents escalating into crises.
Solution
Sonder offers a digital care platform that provides employees and students with 24/7 access to personalized support for personal safety, medical, and mental health needs. Through a single mobile application, users can connect with trained professionals via chat or call, with an average response time of 10 seconds. The platform offers proactive safety alerts, self-help wellbeing resources, and on-the-ground assistance during critical situations. Sonder's holistic approach focuses on early intervention and prevention, enabling organizations to address issues before they escalate. The platform is accredited to the same standards as hospitals, ensuring high-quality clinical care and data security.
Target Audience
Sonder is designed for organizations across various industries, including retail, hospitality, education, healthcare, and public sector, seeking to enhance employee wellbeing, improve safety, and reduce psychosocial risks.
Features
- 24/7 access to medical, mental health, and safety support via in-app chat or call
- Proactive safety alerts and real-time incident notifications
- Personal safety tools, including check-in features and journey tracking
- Wellbeing resource hub with personalized self-help content and assessments
- Holistic triage to connect users with the appropriate level of care
- On-the-ground assistance and in-person support during critical incidents
- Integration with existing HR and benefits systems
- Support for diverse language needs with interpreter services in over 300 languages
- Data analytics and reporting to track employee wellbeing trends and measure program effectiveness