Sonder provides a network of professionally managed, apartment‑style short‑term rentals in over 40 cities, offering designer interiors, high‑speed Wi‑Fi, and keyless mobile entry. Guests book and control their stay through a mobile app that includes a digital concierge and integrates with Marriott Bonvoy for point accrual. The platform uses a centralized property‑management system for consistent service standards, dynamic pricing, and real‑time inventory.
Funding
Funding not disclosed
Founders
Product
Problem
Travelers and business groups often face fragmented short‑term lodging options that lack consistent design standards, reliable Wi‑Fi, and seamless self‑service check‑in, leading to inefficient booking experiences and unpredictable stay quality.
Solution
Sonder operates a network of professionally managed, apartment‑style units in over 40 global cities, delivering a uniform hospitality experience. Guests use a dedicated mobile app to complete pre‑arrival verification, receive a secure mobile key, and control check‑in and check‑out times without on‑site staff. Each unit features designer interiors, high‑speed Wi‑Fi, and a 24/7 digital concierge that handles requests and support in real time. Integration with the Marriott Bonvoy loyalty program allows members to earn and redeem points, extending the value proposition for frequent travelers. The platform’s centralized property management system ensures consistent service standards, real‑time inventory visibility, and data‑driven pricing optimization.
Target Audience
The primary customers are leisure and business travelers seeking short‑term stays, as well as corporate travel programs and group bookings that require consistent quality and digital self‑service across multiple cities.
Features
- Mobile‑first booking flow with pre‑arrival identity verification and secure, Bluetooth‑enabled keyless entry
- Designer‑grade furnishings and fully equipped kitchens that meet a single quality benchmark across all locations
- Enterprise‑grade Wi‑Fi (minimum 100 Mbps) with automatic network provisioning per unit
- 24/7 AI‑augmented digital concierge accessible via the app for service requests, local recommendations, and issue resolution
- Flexible check‑in/check‑out windows and on‑demand early‑check‑in or late‑check‑out managed through real‑time availability algorithms
- Direct integration with Marriott Bonvoy APIs for point accrual, redemption, and member pricing tiers
- Centralized property‑management dashboard that provides occupancy analytics, dynamic pricing, and remote device monitoring
- Secure payment processing with tokenized card storage and compliance with PCI‑DSS and GDPR standards