Snapiens is a modular AI platform that unifies customer communications and automates business workflows for SMBs. It combines a multi-channel inbox with specialized AI assistants for sales, marketing, finance, legal, and HR, all accessible from a single mobile app. The platform supports multiple LLMs, including OpenAI, Claude, Gemini, and Grok, and reports that 94% of conversations are resolved by AI.
Funding
Funding not disclosed
Founders
Product
Problem
Small and medium-sized businesses struggle to manage customer interactions across multiple channels like WhatsApp, Instagram, and Facebook, leading to lost leads and fragmented communication. Growing companies often need to hire more staff to handle increasing support and sales volume, driving up costs disproportionately to revenue growth.
Solution
Snapiens provides a modular AI platform that centralizes omnichannel communication into a unified inbox while deploying specialized AI agents for sales, support, finance, HR, and other functions. The platform automates routine conversations, escalates complex issues to human team members with full context, and enables end-to-end process orchestration across departments. Users can manage all channels from a single mobile app, with AI agents handling inquiries at any hour and preparing deals for closure. The system integrates with CRM, ERP, and payment systems, and allows users to select preferred LLM models per agent for tailored performance.
Target Audience
Primary customers are small and medium-sized businesses (SMBs) that need to scale customer support and sales operations without proportionally increasing headcount, particularly those heavily reliant on WhatsApp and social media channels for customer engagement.
Features
- Unified inbox per department consolidating WhatsApp, Instagram, Facebook, SMS, web chat, and more into one screen
- Seven pre-built specialized assistants covering Founder, Sales, Marketing, Legal, HR, and Finance functions with no setup required
- Multi-LLM architecture supporting OpenAI, Claude, Gemini, and Grok, with model selection configurable per agent
- Automatic AI-to-human handoff with full conversation history and agent/supervisor views
- Document generation capabilities including business plans, pitch decks, proposals, and landing pages in HTML format
- Integration with CRM, ERP, and payment systems for end-to-end workflow automation
- Support for text, audio, video, and image content across all communication channels