SnapCall provides a video communication platform that allows customers to explain issues through video recordings, screen shares, or live calls, giving support agents the visual context needed for efficient problem resolution. This technology reduces average ticket resolution time by 46% and enhances customer satisfaction by capturing critical non-verbal cues that traditional text-based support channels miss.
Funding
$1.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Traditional customer support channels often lack visual context, leading to inefficient problem resolution and customer frustration due to the inability to "show, not just tell." Text-based communication can miss critical non-verbal cues, resulting in increased ticket resolution times and reduced customer satisfaction.
Solution
SnapCall is a video communication platform that integrates directly into existing CRM systems, enabling customers to visually demonstrate their issues through video recordings, screen shares, or live video calls. This provides support agents with the necessary visual context for faster and more accurate problem resolution. The platform leverages AI to analyze videos, extract key information, and suggest relevant knowledge base articles, further streamlining the support process. By capturing non-verbal cues and automating workflows, SnapCall enhances agent efficiency and improves the overall customer experience.
Target Audience
SnapCall primarily targets customer support teams within companies using CRM platforms like Zendesk and Salesforce, seeking to improve resolution times and customer satisfaction through enhanced visual communication.
Features
- Video recording, screen sharing, and live video call capabilities for customers to visually explain issues
- AI-powered video analysis to transcribe videos, summarize content, identify keywords, and detect relevant information like serial numbers
- Integration with platforms like Zendesk and Salesforce to embed video communication into existing workflows
- Intelligent automation to trigger video explanation requests based on events and guide customers through self-service flows
- Customizable workflows to adapt to existing support processes
- AI-driven insights to surface relevant knowledge base articles and suggested responses for agents