SmartQED provides a visual workspace that utilizes AI-powered Investigation Maps and a Recommendation Engine to enhance collaborative incident analysis and problem resolution. The platform reduces mean time to resolution by up to 50% and increases team productivity by streamlining communication and knowledge sharing among operations and support teams.
Funding
Funding not disclosed
BRFounders
Product
Problem
Operations and support teams often struggle with inefficient collaborative investigations and root cause analysis, leading to prolonged resolution times for critical incidents. Traditional methods rely on linear, text-based communication, making it difficult to maintain shared understanding and reuse knowledge effectively. This results in duplicated effort, increased person-hours spent on problem-solving, and slower upskilling of newer team members.
Solution
SmartQED provides a visual workspace that streamlines collaborative incident analysis and problem resolution through AI-powered Investigation Maps and a Recommendation Engine. The platform enables teams to visualize incidents, organize causes, and track resolution progress in real-time. The AI-powered Recommendation Engine analyzes solved problems to suggest likely causes and solutions for new issues, jumpstarting investigations and reducing the need for extensive searching. By fostering efficient collaboration and knowledge reuse, SmartQED reduces mean time to resolution (MTTR) and increases team productivity.
Target Audience
The primary users are operations, support, SRE, and DevOps teams, as well as those involved in root cause analysis (RCA) and incident management across various domains.
Features
- Visual Investigation Maps for organizing causes, fault statuses, evidence, notes, and actions
- Real-time collaboration enabling multiple users to update investigations simultaneously
- Automated summary reports for clear status tracking and communication
- AI-powered Recommendation Engine that suggests likely causes and solutions based on historical data
- Integration with Jira and Slack
- Role-based access control
- Free trial available