SmartLev provides an integrated platform that unifies CRM, communication, and reputation management for small to medium-sized businesses. Its AI assistant engages website visitors, qualifies leads, and books appointments, while consolidating customer interactions across multiple channels into a single dashboard.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle with fragmented customer relationship management, communication, and reputation oversight, leading to missed lead capture opportunities and inefficient customer engagement. This fragmentation necessitates multiple software subscriptions and manual data consolidation, increasing operational overhead and reducing overall business agility.
Solution
SmartLev offers an integrated platform that consolidates CRM, communication, reputation management, and automation functionalities into a single solution. The platform leverages an AI assistant to engage website visitors, qualify leads, and book appointments, thereby streamlining the customer acquisition process. It centralizes customer interactions across various channels, including calls, texts, emails, and social media messages, into a unified dashboard. Additionally, SmartLev automates review requests and responses to enhance online reputation and provides tools for email marketing, sales pipeline management, and website building.
Target Audience
The platform targets small to medium-sized businesses across various sectors, including service providers, professional practices, and e-commerce operations, seeking to centralize their customer management and marketing efforts.
Features
- Unified CRM for managing unlimited contacts, custom fields, and tags with comprehensive communication history tracking.
- Automated and manual review request system with a centralized dashboard for responding to feedback.
- Drag-and-drop email builder for creating and scheduling marketing campaigns and automated follow-up sequences.
- Integrated texting and communication dashboard that consolidates all customer messages (SMS, calls, email, GMB, Facebook).
- Sales and opportunity pipeline management with automated status updates and follow-through actions.
- AI-powered website assistant for proactive visitor engagement, lead capture, and appointment booking via text.
- Landing page and sales funnel builder for creating conversion-optimized marketing assets.
- Call tracking capabilities with number pools, dynamic switching, and source reporting for campaign ROI analysis.
- Website builder with visual editing for rapid site creation and modification.
- Calendar and self-scheduling functionality with integration for Google Calendar and automated appointment reminders.
- Staff training portal for onboarding and continuous education using documents, audio, and video content.
- Integrations with Google, Facebook, QuickBooks, PayPal, and Stripe for comprehensive business management.