SLACE connects customers with local businesses through popular messaging apps like Instagram, Facebook, Telegram, and WhatsApp. This enables direct communication and facilitates on-site customer engagement with local dealers.
Funding
Funding not disclosed
Founders
Product
Problem
Many local businesses struggle to build and maintain a direct connection with their customers, especially in the face of declining foot traffic and the increasing ineffectiveness of traditional advertising methods. They lack the tools to easily capture customer data, personalize interactions, and drive repeat business through targeted engagement.
Solution
SLACE provides a customer engagement platform that enables local businesses to connect with customers through popular messaging apps like WhatsApp, Facebook Messenger, Instagram, and Telegram. By leveraging a "MessageLink," businesses can digitize offline customer interactions, building a GDPR-compliant customer database in under 10 seconds. SLACE automates personalized customer conversations via "Messenger Moments," which adapt to customer behavior and optimize marketing efforts. This approach facilitates customer acquisition, enhances customer experience, and drives customer retention through features like digital receipts, loyalty programs, and referral initiatives.
Target Audience
SLACE targets local businesses across various industries, including retail, gastronomy, wholesale, manufacturing, franchise, pharmacies, insurance, and finance, seeking to enhance customer engagement, drive repeat business, and build a loyal customer base.
Features
- **MessageLink:** Digitize customer interactions via QR codes, NFC, or social media ads, capturing customer data in compliance with GDPR.
- **Messenger Moments:** Automate personalized customer conversations based on customer data and behavior.
- **Digital Customer Card:** Implement digital loyalty programs with points-based rewards and automated incentives.
- **Digital Receipts:** Send digital receipts via messenger, providing a convenient and eco-friendly alternative to paper receipts.
- **Referral Program:** Enable customers to easily refer friends and family, expanding the customer base through word-of-mouth marketing.
- **Customer Feedback:** Gather customer feedback directly within the messenger app to improve customer satisfaction and online reputation.
- **Newsletter:** Send personalized newsletters via messenger, targeting specific customer segments with relevant offers and promotions.
- **Integration with POS systems:** Seamlessly integrate with existing POS systems to streamline customer data capture and automate customer interactions.