Skillset provides an autonomous support platform that automatically executes approved L1–L2 IT and product requests—such as access provisioning, password resets, and onboarding—across channels like Slack, email, and ticketing systems, while enforcing approval workflows and
Funding
Funding not disclosed
Founders
Product
Problem
Platform teams often face a high volume of routine IT and product support tickets—such as access provisioning, password resets, and onboarding—that require manual handling, approvals, and audit tracking, leading to delays, inconsistent responses, and compliance risks.
Solution
Skillset delivers an autonomous support platform that executes approved L1–L2 procedures automatically across the channels where users submit requests (Slack, email, portals, etc.). AI‑driven agents perform tasks end‑to‑end while enforcing approval workflows for any sensitive actions, ensuring governance and auditability. For more complex L2–L3 issues, a human‑in‑the‑loop copilot surfaces relevant knowledge, suggests next steps, and can execute actions with user approval. All activities are recorded in immutable, searchable logs that meet data‑security standards, and the system integrates with existing identity, HR, and ticketing tools to maintain a unified support experience.
Target Audience
Skillset is aimed at platform operations teams, IT departments, and product support groups that manage distributed networks of providers or employees and need continuous, compliant ticket resolution.
Features
- Autonomous execution of approved L1–L2 requests (access grants, password resets, license provisioning, onboarding/offboarding) with built‑in approval enforcement
- AI copilot for L2–L3 investigations that searches knowledge bases, past tickets, and the web, then recommends or performs next steps
- Multi‑channel intake (Slack, email, web portal, API) with unified ticket history and real‑time conversational status updates
- Role‑based access controls and least‑privilege defaults, mapping to existing RBAC systems
- Immutable, exportable audit logs for every autonomous and human action, supporting compliance (HIPAA‑aligned, encryption, data minimization)
- Auto‑generated, self‑updating runbooks and FAQs derived from resolved tickets, kept searchable across integrated documentation sources
- Native connectors and open API for SSO, EHR, HR, scheduling, and major ticketing platforms (Okta, ServiceNow, Jira, Zendesk, etc.)