sistemiv.rs provides business process automation solutions that help companies streamline operations, reduce manual errors, and gain real-time visibility into their workflows. Their sSuite platform digitizes and automates key processes such as complaint handling, order processing, and damaged-goods sales, enabling business teams to manage processes independently without IT support. The company has demonstrated results including a 120% increase in gross margin for a retail client.
Funding
Funding not disclosed
Founders
Product
Problem
Many companies rely on manual, spreadsheet-based or legacy processes that create dependence on IT departments for any changes or troubleshooting. This leads to data entry errors, duplicated records, slow decision-making, and a lack of transparency into who does what and when, ultimately reducing operational efficiency and profitability.
Solution
sistemiv.rs offers sSuite, a business process automation platform that digitizes and orchestrates key workflows end-to-end. The solution enables business teams to design, manage, and modify their own processes without IT support, while ensuring data accuracy through a unified process flow. Real-time dashboards and KPI tracking give managers immediate insight into performance, bottlenecks, and results. The platform has been successfully deployed in retail environments to automate complaint handling, order processing, and damaged-goods sales, delivering measurable improvements in speed, accuracy, and profitability.
Target Audience
Primary customers are mid-to-large retail companies and organizations across various industries in Serbia that need to automate and standardize their operational processes, particularly in complaint handling, order fulfillment, and sales of imperfect goods.
Features
- No-code process management that allows business users to configure workflows independently, eliminating IT bottlenecks
- Unified process flow that prevents data duplication and ensures real-time data accuracy across all steps
- Real-time KPI dashboards and progress tracking for full transparency into process performance
- Automated complaint and return processing with deadline tracking and integrated customer communication
- Order management automation that accelerates fulfillment and gives teams complete control over each step
- Dynamic pricing engine for damaged-goods sales, enabling transparent price formation and margin optimization